Researcher- Flow Cytometry Shared Resource
St. Jude Children's Research Hospital
Summary
The Flow Cytometry and Cell Sorting Shared Resource (FCCSSR) at St. Jude Children's Research Hospital is seeking a motivated, personable, and service-oriented researcher to join our team during a period of growth and organizational transformation. Our facility currently houses 25 instruments, with several major additions planned, including a BD FACSDiscover S8, BD FACSDiscover A8, and a second Thermo Fisher Bigfoot cell sorter. This position offers the opportunity to develop expertise in advanced scientific instrumentation, cell sorting, flow cytometry, experimental troubleshooting, and data analysis while working directly with researchers from a wide range of scientific backgrounds. Previous flow cytometry experience is not required, as technical training will be provided.
Job description
Above all, we are looking for someone who genuinely enjoys helping others succeed. The ideal candidate will be approachable, patient, dependable, and committed to delivering an exceptional customer experience. Strong communication skills, a positive attitude, and the ability to navigate challenging situations with professionalism and empathy are essential.
Additional Job Responsibilities
- Provide exceptional customer service to researchers, demonstrating patience, empathy, professionalism, and a genuine commitment to helping others succeed.
- Work directly with researchers to understand experimental needs, communicate expectations, and provide responsive assistance throughout their experience with the facility.
- Learn to operate and maintain advanced flow cytometry instruments, perform cell sorting services, and assist with experimental setup, sample preparation, and troubleshooting.
- Support the daily operations of the shared resource, including instrument quality control, maintenance, scheduling coordination, and service documentation.
- Assist in training researchers on instrument operation, experimental best practices, and data analysis as technical proficiency develops.
- Contribute to the continuous improvement of facility services, workflows, training resources, and the overall researcher experience.
Preferred Qualifications
- Demonstrated commitment to customer service, including responsiveness, reliability, patience, and the ability to build positive working relationships.
- Strong interpersonal skills and the ability to communicate effectively with individuals from diverse scientific and professional backgrounds.
- Experience in a customer-facing, service-oriented, or collaborative support role, whether in a scientific or non-scientific environment.
- Ability to navigate challenging interactions professionally, manage competing priorities, and approach problems with a constructive, solution-oriented mindset.
- Experience with laboratory research, cell biology, immunology, molecular biology, or related scientific techniques is preferred.
- Previous flow cytometry experience is beneficial but not required.
Minimum Education and/or Training
- Bachelor's degree in relevant scientific area is required
Minimum Experience
- No experience required
Requirements
- Bachelor's degree in relevant scientific area
- Strong interpersonal skills
- Strong communication skills
- Commitment to customer service
- Willingness to learn technical laboratory procedures
- Attention to detail
- Scientific curiosity
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Professional Development
- Continuing Education
Company overview
St. Jude Children's Research Hospital is a world-renowned pediatric research and treatment institution headquartered in Memphis, Tennessee, dedicated to advancing cures for childhood cancer and other catastrophic diseases. Founded in 1962 by entertainer Danny Thomas, it stands as the first and only National Cancer Institute-designated Comprehensive Cancer Center devoted exclusively to children. The hospital operates on a unique funding model where families never receive bills for treatment, travel, housing, or food, with costs exceeding $2 billion annually primarily supported by donations through its fundraising organization ALSAC. St. Jude treats approximately 8,600 patients each year from all 50 states and around the world, with a focus on acute lymphoblastic leukemia, brain tumors, sickle cell disease, and infectious diseases. The institution employs over 7,000 staff members and maintains eight affiliate clinics across the United States. Through its St. Jude Global initiative, the hospital shares research and treatment protocols internationally, partnering with more than 350 institutions in over 90 countries. St. Jude has been instrumental in increasing childhood cancer survival rates from 20% in 1962 to over 80% today, while maintaining a robust research program that includes gene therapy, bone marrow transplantation, and precision medicine approaches.