Summary

The Residential Case Manager plays a critical role in supporting individuals residing in residential care settings by coordinating comprehensive care plans tailored to each resident's unique needs. This position involves assessing client needs, facilitating access to community resources, and advocating for clients to ensure their well-being and personal development. The Residential Case Manager collaborates closely with multidisciplinary teams, families, and external agencies to promote a safe, supportive, and empowering environment. Success in this role is measured by the ability to improve clients' quality of life through effective case management, crisis intervention, and ongoing support. Ultimately, the Residential Case Manager serves as a vital link between residents and the services they require to achieve stability and independence.

Job description

About the Role

The Residential Case Manager plays a critical role in supporting individuals residing in residential care settings by coordinating comprehensive care plans tailored to each resident's unique needs. This position involves assessing client needs, facilitating access to community resources, and advocating for clients to ensure their well-being and personal development. The Residential Case Manager collaborates closely with multidisciplinary teams, families, and external agencies to promote a safe, supportive, and empowering environment. Success in this role is measured by the ability to improve clients' quality of life through effective case management, crisis intervention, and ongoing support. Ultimately, the Residential Case Manager serves as a vital link between residents and the services they require to achieve stability and independence.

Responsibilities

Conduct thorough assessments of residents' physical, emotional, and social needs to develop individualized care plans.
Coordinate and monitor the delivery of services including healthcare, counseling, and education.
Advocate on behalf of residents to secure necessary resources and support from community agencies and service providers.
Maintain detailed and accurate documentation of case activities, progress notes, and service plans in compliance with regulatory standards.
Provide crisis intervention and support to residents during emergencies or periods of heightened need.
Facilitate communication and collaboration among residents, families, care teams, and external organizations.
Participate in regular team meetings and case reviews to evaluate client progress and adjust care plans accordingly.
Ensure compliance with all relevant policies, procedures, and legal requirements related to residential care.

Skills

The Residential Case Manager utilizes strong assessment and analytical skills daily to identify client needs and develop effective care plans. Communication skills are essential for building trust with residents and collaborating with multidisciplinary teams and external agencies. Organizational skills enable the manager to handle multiple cases simultaneously while maintaining accurate documentation and meeting deadlines. Problem-solving and crisis intervention skills are frequently applied to address urgent client situations and adapt care strategies accordingly. Additionally, empathy is critical in providing respectful and individualized support to a diverse client population.

Requirements

At least two years of experience in case management or residential care settings.
Strong knowledge of community resources and social service systems.
Excellent communication and interpersonal skills to effectively engage with diverse populations.
Ability to maintain confidentiality and adhere to ethical standards in client care.
Bachelor's degree in Social Work or a related human services field (preferred).
Master's degree in Social Work (MSW) or related field (preferred).
Experience working with veterans (preferred).
Experience working with individuals with mental health challenges, substance use disorders, or developmental disabilities (preferred).
Familiarity with electronic case management systems and data entry software (preferred).
Bilingual abilities, particularly in Spanish (preferred).

Benefits

Health insurance
Dental insurance
Vision insurance
403(b) retirement plan
Employer match
Paid time off
Paid holidays
Paid site-closure days
Short-term disability insurance
Life insurance
Continuing education allowance
Loan repayment program

Company overview

The Daily Planet is a health and human services organization dedicated to providing comprehensive care and support services to communities in need. Operating within the healthcare sector, this organization focuses on delivering essential health services, social support, and community-based programs that address the holistic needs of individuals and families. While specific operational details are limited, organizations in this sector typically offer a range of services including primary healthcare, mental health support, substance abuse treatment, housing assistance, and social services coordination. The Daily Planet appears to function as a healthcare provider that integrates medical care with social support systems, working to improve health outcomes and quality of life for underserved populations. Such organizations play a crucial role in bridging gaps in healthcare access and addressing social determinants of health through integrated service delivery models.