Residential Case Manager
POSTGRADUATE CENTER FOR MENTAL HEAL
Summary
The Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting individual and group services, monitoring the safety and security of resident apartments, providing good customer service, and exercising good judgment in managing crises.
Job description
Essential Functions
- Work with an assigned caseload of residents to provide support services.
- Interact appropriately with residents in the field and act as a role model for program participants.
- Implement individual service plans to assist residents in attaining rehabilitation goals.
- Maintain, develop and document accurate case records, regular progress notes and service plans.
- Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
- Conduct assessments of residents, including Functional Assessments, Employment Assessments, Nicotine Assessments, Substance Abuse Assessments, or any other evaluation necessary to drive care and the delivery of services.
- Provide counseling to clients/residents as required.
- Lead recreational, counseling, and other rehabilitation groups.
- Escort clients in the community to medical, benefit, or other pertinent appointments.
- Coordinate and participate in community activities.
- Manage crises and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property.
- Assess and respond to resident situations, including the utilization of de-escalation techniques.
- Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in incident reports.
- Conduct apartment inspections and provide support to clients with regard to apartment maintenance and repair issues.
- Participate in residential staff meetings.
- Adhere to personnel and residential policies and procedures.
- Perform other duties as assigned by the Program Director or Regional Director for Residential Services.
Qualifications
- A minimum of a bachelor's degree, preferably in a Human Service discipline, is required.
- Minimum of two years of experience working as a case manager, or counselor in a residential, mental health or related setting (Residential Case Manager II).
- An associate degree, preferably in a Human Service discipline, and related experience (5+ years), (Residential Case Manager I).
Requirements
- Bachelor's degree, preferably in a Human Service discipline, required
- Minimum of two years of experience as a case manager or counselor in a residential, mental health or related setting
- Associate degree with 5+ years of related experience also acceptable
Company overview
The Postgraduate Center for Mental Health is a specialized institution focused on advanced training and clinical services in the mental health field. As an academic and clinical organization, it provides postgraduate education, professional training, and clinical supervision for mental health practitioners including psychologists, psychiatrists, social workers, and counselors. The center combines educational programs with clinical practice, offering comprehensive mental health services to the community while serving as a training ground for mental health professionals. It plays a crucial role in bridging academic knowledge with practical clinical experience, ensuring that mental health practitioners receive advanced, specialized training in evidence-based therapeutic approaches. The organization contributes significantly to the mental health workforce development by preparing clinicians for complex clinical challenges and advancing professional standards in mental health care delivery.