Residential CILA Manager, MI IDD

Summary of Position

Provides supervision and oversight of services and operations of program to teach residents the necessary skills to live in the least restrictive community living arrangement of their choice. The MI/IDD Residential Program Manager supervises the Program Coordinator's operation of the facility and ensures that the facility maintains compliance with all applicable safety and applicable licensing standards. In addition, the MI/IDD Residential Program Manager in conjunction with the Program Coordinator supervises the Residential Supervisors' provision of client services and provides and promotes outstanding internal and external customer service. This includes performing assessments, developing service plans and maintenance of appropriate documentation.

Essential Duties & Responsibilities

• Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.
• Organizes time, effort, and use of resources to achieve desired outcomes.
• Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process.
• Meet or exceed Key Performance Indicators (KPI's) expectations.
• Provides services utilizing evidence-based methodologies to provide excellent clinical services.
• Prepare for and conduct individual, group, and family services for assigned caseload.
• Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards.
• Assist service recipient in developing an individualized treatment plan, must be person centered, family centered, and service centered.
• Monitor service recipient progress in treatment and participate in treatment plan reviews as assigned.
• Update treatment plans as appropriate.
• Submit treatment plans at all stages for medical review, if applicable.
• Conduct intake for recipient entering services, including explaining services, gathering information needed on intake materials, ensuring service recipient understands all forms, assuring signature on appropriate contracts and consents, and submitting materials for processing, as assigned.
• Conduct assessment and write assessment summaries, as assigned.
• Assist service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with Integrated Healthcare Services.
• Maintain appropriate contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
• Assist service recipient in making discharge plans and provide follow up services as assigned.
• Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.
• Attend staff meetings, clinical staffings, and other internal meetings as assigned.
• Participate on committees as assigned, including quality assurance functions.
• Maintain appropriate communication with other employees and work as an effective member of treatment team.
• Meet and maintain applicable certification and licensure requirements, including QIDP certification and annual required CEUs.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of guidelines for confidentiality.
• Knowledge of applicable regulatory guidelines and codes, agency policies and procedures, and Federal and state laws pertaining to position.
• Skill in customer service techniques.
• Skill in establishing and maintaining interpersonal relationships with clients and staff.
• Skill in problem-solving.
• Skill in identifying and prioritizing job tasks.

Qualifications

Education Level: Bachelor's Degree in human service field, OR High School Diploma/GED & 15 years' experience in human service, either with a minimum of five years supervised experience under a QMHP/QIDP. Master's Degree preferred.

Years of Experience: At least 5 years of previous supervisory experience is required. Experience supervising programs operational 24/7 is preferred.

Certification/Licensure: QIDP certification or able to get certified.