Residential Director

Residential Program Operations

• Provide day-to-day operational oversight of the assigned residential programs to ensure a safe, structured, and therapeutic environment for residents.
• Ensure residential operations are conducted in accordance with organizational policies, procedures, regulatory requirements, licensing standards, and established program expectations.
• Monitor daily program activities and address operational barriers, staffing concerns, and resident-related issues in a timely manner.
• Ensure program expectations, routines, and standards are consistently communicated and implemented by residential staff.
• Identify operational concerns and escalate significant or unresolved issues to the Director of Residential Operations.
• Collaborate with Employee Experience & Talent (HR), Director of Residential Operations and Executive Director regarding ongoing staffing needs and recruitment priorities.

Staff Leadership & Supervision

• Provide leadership, direction, coaching, and performance oversight to residential staff and designated residential supervisors/team leads.
• Establish clear expectations regarding employee conduct, job performance, attendance, resident supervision, documentation, and adherence to program procedures.
• Conduct or participate in performance coaching, corrective action, and other employee relations matters in collaboration with HR and leadership.
• Promote accountability, teamwork, professionalism, and effective communication among residential staff.
• Recognize employee performance and support staff engagement and retention.

Resident Safety & Supervision

• Maintain oversight of residential staff practices related to resident supervision, safety, security, and overall well-being.
• Ensure staff appropriately follow protocols related to resident supervision, searches, movement, transportation, behavioral incidents, and other residential procedures.
• Respond to and appropriately escalate significant resident incidents, safety concerns, injuries, elopements/AWOL events, restrictive interventions, and other critical incidents.
• Ensure appropriate follow-up occurs following significant incidents, including documentation, notifications, and corrective actions.
• Promote a trauma-informed, therapeutic, and respectful environment for residents.

Compliance & Quality Assurance

• Monitor residential operations for compliance with applicable licensing, regulatory, accreditation, and organizational requirements.
• Conduct routine audits and reviews of residential practices, documentation, staffing, and program standards.
• Identify residential deficiencies and escalate to appropriate parties to assist in development or implementation of corrective actions as directed.
• Participate in internal reviews, audits, investigations, and regulatory or accreditation activities as requested.
• Maintain accurate and timely records related to residential operations.

Employee Training & Development

• Ensure residential staff receive appropriate ongoing training and competency development.
• Identify staff development needs and collaborate with appropriate departments to address knowledge gaps.
• Reinforce expectations related to resident care, safety, de-escalation, crisis response, documentation, and organizational policies.

Interdepartmental Collaboration

• Collaborate with Clinical, Nursing, Education, HR, Quality/Compliance, Admissions, and other departments to support resident and program needs.
• Participate in interdisciplinary meetings and communicate relevant operational concerns and recommendations.
• Maintain effective communication between residential leadership and other departments.
• Support coordinated responses to residents and/or guardians regarding concerns.

Incident Management

• Respond to significant employee and resident incidents in accordance with established procedures.
• Ensure incidents are appropriately documented, reported, and escalated.
• Participate in internal investigations involving residential operations when requested.
• Implement corrective actions and operational improvements resulting from incidents, investigations, audits, or identified trends.
• Partner with HR on employee-related investigations and corrective action when appropriate.

Performance & Operational Improvement

• Identify trends and recommend improvements to residential operations.
• Implement operational initiatives and process improvements established by leadership.
• Participate in department meetings and contribute recommendations regarding program effectiveness and operational needs.
• Support organizational initiatives and strategic priorities within the assigned residential program.

Communication & Leadership

• Maintain consistent communication.
• Communicate program needs, risks, trends, and significant concerns promptly and appropriately.
• Serve as a visible leadership presence within the residential program.
• Model professionalism, accountability, ethical conduct, and organizational values.
• Maintain confidentiality and handle sensitive resident and employee information appropriately.

Competencies

• Leadership, Accountability & Staff Management
• Resident Safety, Rights & Quality of Care
• Regulatory Compliance & Risk Management
• Incident Management, Documentation & Communication
• Performance Improvement & Operational Excellence