Residential Program Director
Nexus Family Healing
Summary
The Residential Program Director provides leadership, oversight, and operational management for a residential treatment program serving youth & teens. This position is responsible for ensuring a safe, therapeutic, and trauma-informed environment while maintaining compliance with licensing, regulatory, and organizational standards. They oversee daily program operations, staff development, risk management, quality improvement initiatives, and program effectiveness to support positive outcomes for our clients.
Job description
Position Summary
The Residential Program Director provides leadership, oversight, and operational management for a residential treatment program serving youth & teens. This position is responsible for ensuring a safe, therapeutic, and trauma-informed environment while maintaining compliance with licensing, regulatory, and organizational standards. They oversee daily program operations, staff development, risk management, quality improvement initiatives, and program effectiveness to support positive outcomes for our clients.
Program Leadership & Strategic Management
- Lead day-to-day residential program operations.
- Enhance programming to improve safety, quality, and treatment outcomes.
- Support policy development, program planning, and continuous improvement efforts.
- Identify program risks and implement corrective action plans.
- Partner with leadership on quality assurance and strategic initiatives.
- Provide leadership and support to Program Supervisors and direct care staff.
Staff Leadership & Development
- Hire, supervise, and develop Program Supervisors, Overnight Supervisors, and Youth Care Professionals.
- Provide coaching, mentoring, and performance feedback.
- Ensure completion of required training and professional development.
- Address performance concerns and promote accountability.
- Foster a positive, therapeutic, and team-oriented culture.
Program Operations & Client Care
- Oversee daily residential programming and client activities.
- Review and approve client schedules and program modifications.
- Ensure programming supports treatment goals and positive youth outcomes.
- Monitor implementation of trauma-informed interventions and behavior plans.
- Support crisis intervention and incident response when needed.
- Ensure adherence to safety, guidance, and behavior management plans.
Risk Management, Safety & Compliance
- Ensure compliance with licensing, regulatory, and organizational requirements.
- Monitor staffing ratios and program safety practices.
- Oversee incident reporting, audits, and corrective actions.
- Implement risk reduction and quality improvement strategies.
- Maintain a safe, therapeutic residential environment.
Documentation & Administrative Oversight
- Review and approve program documentation.
- Ensure records are accurate, complete, and submitted on time.
- Monitor adherence to program and organizational standards.
- Support administrative processes and operational efficiency.
Facility & Resource Management
- Partner with maintenance and housekeeping to maintain the facility.
- Ensure equipment, supplies, and therapeutic resources are available and functional.
- Support a safe, welcoming, and therapeutic environment.
Admissions & Treatment Support
- Participate in youth admission assessments and evaluations.
- Support the delivery of effective therapeutic programming.
- Ensure services and interventions align with treatment goals.
- Collaborate with clinical and program teams to support positive outcomes.
Requirements
- Bachelor's degree in related field, OR High school diploma or GED and a minimum of 5 years related experience
- Minimum of 5 years of related experience in a youth/teen residential program or similar
- Minimum of 2 years of supervisory experience
- Must be 21 years of age or above
- Valid driver's license required
- Must meet state regulating agency and Nexus Home Office driving requirements
- Ability to build strong relationships with diverse individuals or communities
- Successfully participate and complete Handle with Care training
- Must successfully pass a DHS criminal background check
- Open to meeting the cultural needs of individuals or communities
- Bachelor's or Master's degree in a related field strongly preferred
Benefits
- Five weeks PTO
- 8 Paid Holidays
- Health Insurance
- Vision & Dental
- Life Insurance
- Short/Long-Term Disability
- 401(k) Matching
- Talkspace Therapy Benefit
- Hinge Health Benefit
- Carrot Fertility Benefit
- Tuition Assistance
- Training Opportunities
Company overview
Nexus Family Healing is a specialized mental health care organization focused on providing comprehensive therapeutic services for children, adolescents, and families. The organization operates as a healthcare provider in the mental health sector, offering evidence-based treatment programs designed to address complex emotional and behavioral challenges. Nexus Family Healing employs a family-centered approach to healing, recognizing that sustainable recovery often requires addressing systemic family dynamics alongside individual therapeutic needs. Their services typically include residential treatment, outpatient therapy, family counseling, and specialized programs for trauma recovery. The organization is dedicated to creating safe, supportive environments where young people can develop coping skills, build resilience, and work toward emotional wellness. With a commitment to clinical excellence and compassionate care, Nexus Family Healing serves as an important resource for families navigating mental health challenges, providing structured therapeutic interventions that promote long-term healing and family reunification when appropriate.