Residential Rehabilitation Program Manager
Crossroads Community Inc
Summary
As an RRP Manager, you will direct the day-to-day operations of our rehabilitation programming and service delivery. You will supervise and support staff, ensure compliance with policies and regulations, and help clients achieve their goals in a safe, supportive environment. You'll be at the heart of collaboration, working with clinical providers, Health Homes, and your team to deliver high-quality, person-centered care.
Job description
Position Summary
As an RRP Manager, you will direct the day-to-day operations of our rehabilitation programming and service delivery. You will supervise and support staff, ensure compliance with policies and regulations, and help clients achieve their goals in a safe, supportive environment. You'll be at the heart of collaboration, working with clinical providers, Health Homes, and your team to deliver high-quality, person-centered care.
Key Responsibilities
- Direct and oversee daily program operations, ensuring compliance with policies, fiscal guidelines, and accreditation standards.
- Supervise, schedule, and evaluate program staff, fostering accountability and growth.
- Support staff in addressing client needs and managing daily issues.
- Approve and process service notes in compliance with billing and regulatory requirements.
- Facilitate consumer entry, orientation, and transitions within the program.
- Ensure strong collaboration with clinical and Health Home partners.
- Lead quality assurance efforts and maintain safe, healthy environments.
- Monitor performance outcomes and operate within budget parameters.
Qualifications
- Education: AA or BA in Behavioral Health, Psychology, Social Work, or related field.
- Experience: BA with at least 1 year of relevant experience, or AA with at least 3 years of positively referenced experience in the field.
- Supervisory experience strongly preferred.
- Must be, or agree to become within 1 year, a Certified Psychiatric Rehabilitation Practitioner (CPRP) through the Psychiatric Rehabilitation Association (PRA).
Requirements
- AA or BA in Behavioral Health, Psychology, Social Work, or related field
- BA with at least 1 year of relevant experience, or AA with at least 3 years of positively referenced experience in the field
- Supervisory experience strongly preferred
- Must be, or agree to become within 1 year, a Certified Psychiatric Rehabilitation Practitioner (CPRP) through the Psychiatric Rehabilitation Association (PRA)
Benefits
- Employer-Paid Health Insurance Premium
- Dental Insurance
- Vision Insurance
- Supplemental Insurance Options
- 403(b) Retirement Plan
- Educational Assistance
- Training and Professional Development
- Vacation Days
- Sick Days
- Personal Days
- Training Days
- Paid Holidays
Company overview
Crossroads Community Inc, operating as Crossroads Community Services Board, is a comprehensive community-based mental health services provider serving multiple counties in Virginia since 1973. The organization specializes in delivering integrated behavioral health services across three primary domains: mental health, developmental disabilities, and substance use disorders. With a strong commitment to community-based care, Crossroads offers a wide range of services including outpatient treatment, emergency mental health services, medical services, intellectual disability support, residential programs, and prevention education initiatives. The organization operates with a same-day access model to ensure timely intervention and maintains 24/7 emergency services through dedicated hotlines. Serving the counties of Amelia, Buckingham, Charlotte, Cumberland, Lunenburg, Nottoway, and Prince Edward, Crossroads has established itself as a vital community resource for over five decades, providing evidence-based treatments and personalized care plans to support recovery and improve quality of life for individuals and families throughout the region.