Residential Supervisor (DSP)
Centerstone
Summary
Provides day-to-day supervision and living skills instruction for the residents and carries out duties as assigned by the House Manager or Residential Coordinator. This includes providing training and support for residents to help them attain maximum independence and maintenance of appropriate documentation. A Residential Supervisor is required to use independent judgment (or works under the direction of supervisor) when performing job tasks/providing services. As part of Centerstone's team-oriented philosophy, a Residential Supervisor is expected to actively participate in variety of cross-functional teams and performance improvement initiatives.
Job description
Summary of Position
Provides day-to-day supervision and living skills instruction for the residents and carries out duties as assigned by the House Manager or Residential Coordinator. This includes providing training and support for residents to help them attain maximum independence and maintenance of appropriate documentation. A Residential Supervisor is required to use independent judgment (or works under the direction of supervisor) when performing job tasks/providing services. As part of Centerstone's team-oriented philosophy, a Residential Supervisor is expected to actively participate in variety of cross-functional teams and performance improvement initiatives.
Essential Duties
- Assists service recipient in developing an individualized treatment plan, must be person centered, family centered, and service centered.
- Monitors service recipient progress in treatment and participates in treatment plan reviews as assigned.
- Updates treatment plans as appropriate.
- Submits treatment plans at all stages for medical review, if applicable. (clinical/direct service).
- Assists service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with Integrated Healthcare Services.
- Maintains appropriate contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
- Provides transportation for service recipients as needed.
- Provides personal care/physical assistance as needed.
- Attends staff meetings, inter-disciplinary staffings, and other internal meetings as assigned.
- Participates on committees as assigned, including quality assurance functions.
- Maintains appropriate communication with other employees and work as an effective member of treatment team.
Knowledge, Skills, and Abilities
- Skill in written and oral communication
- Skill in customer service techniques
- Skill in problem-solving
- Skill in identifying and prioritizing job tasks
- Skill in applying non-violent crisis intervention techniques and maintaining personal safety.
Environmental Demands
Physical Requirements: While the work is somewhat sedentary, it may require considerable standing, climbing stairs, lifting or carrying of moderately heavy items, and general house and yard maintenance. In homes with mobility-impaired clients, personal care including lifting up to 75 pounds, transferring, re-positioning and otherwise strenuous activities are required. Skill in non-violent crisis intervention (CPI) is required. Work Environment: Work is primarily performed in a residential environment, but will include time in the community at location not limited to physicians' offices, restaurants and stores. There is risk due to location of services and/or potential violence of service recipients in crisis. Position may require contact with bodily fluids; this requires the use of protective clothing.
Requirements
- Must pass spelling test, grammar test, and required background clearance checks (post-offer physical and other background checks) prior to hire.
- High school diploma or GED required.
- TB testing required.
- For those working in MI residential, must meet requirements for RSA designation (must be at least 21 years of age).
- For those working in I/DD residential, must meet requirements for DSP (Direct Support Person) designation and Rule 116 requirements for medication administration within 90 day probationary period.
- Must obtain CPR/First Aid certification and pass required training within 90 days probationary period, and maintain thereafter.
- Must possess a valid Driver's License and a good driving record.
- Residential Supervisors utilizing electronic health records and/or other Automated/electronic documentation systems are required to have computer and keyboarding experience and skills or the ability to develop such skills within required timeframes in order to meet the level of proficiency set by the agency.
- Residential Supervisors utilizing electronic/automated documentation systems will be required to undergo a computer and keyboarding assessment test to determine proficiency.
Benefits
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- 403b retirement plan
- Paid time off
- Paid holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.