Residential Supervisor Mental Health Programs

Job Summary

The Residential Supervisor, Mental Health Programs will provide day-to-day leadership and management of staff in assigned residential programs. Ensures residential programs are operational and meet environmental protocols and policies. Provides oversight of day-to-day consumer activities, orders supplies, provides staff supervision, and makes sure program and staff schedules are adhered to in each assigned program. Provides direct services as needed.

Duties and Responsibilities

• Exemplifies and promotes the principles of Service Excellence in all actions and activities.
• Applies principles of process improvement model to improve care coordination.
• Ensures assigned staff are current on all mandatory and agency required trainings.
• Conducts random chart reviews to ensure that staff are documenting according to standards of care and according to policy.
• Maintains a minimum of a two-week work schedule for DSPs for each residential program.
• Reviews video footage weekly (where available) to ensure that staff are completing their job duties as they were trained/per policy/protocol.
• Provides supervision and oversight to assigned staff, including clinical and administrative supervision, performance management and evaluation, and timekeeping activities.
• Participates in recruitment, interviewing, and onboarding of new employees.
• Ensures all grant reports are submitted accurately and timely when assigned.
• Maintains a working knowledge of center policies and procedures, licensure regulations, CARF Standards, Medicaid, and other regulatory bodies governing Prestera's service delivery.
• Writes quality reports and correspondence.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

Supervisory Responsibilities

Directly supervises staff that work in residential programs.

Qualifications and Requirements

• Minimum of 1-year supervisory experience preferred.
• Driver's license and reliable transportation required.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Ability to address crisis situations to prevent a higher level of intervention.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
• Ability to complete multiple tasks and meet work deadlines.
• Proficient in Microsoft Office applications.
• Must be able to lift to 25 lbs.
• High School Diploma or General Educational Development Certificate required with 7 years related experience.
• Associates degree or bachelors degree with 2 years related experience preferred.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.