Resource Coordinator Medical Assistant - ENT Full time Days
Northwestern Medicine
Summary
The Resource Coordinator Medical Assistant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position will assist in directing and overseeing the operational needs of the medical assistant staff. The clinical resource coordinator will be responsible for assigning daily duties and managing clinical schedules, inventory maintenance and ordering/purchasing to meet the needs of the clinic, and in doing so, stay in line with budgetary constraints.
Job description
Responsibilities
- Coordinate the daily activities of the department.
- Provide advice and assistance in handling special situations or problems.
- Monitor department operations and take appropriate action as necessary to ensure efficient and effective completion of all tasks and projects.
- Assist Practice manager and Clinical Operations Coordinator with the scheduling of daily and monthly work for department to ensure adequate staffing levels to complete required tasks.
- Analyze and prioritize work.
- Support operational changes to meet service needs, goals, and objectives.
- Assess and communicate staff development needs to management.
- Order supplies and equipment using PeopleSoft requisitions.
- Provides direct patient care in the medical assistant role.
Additional Functions - Clinical
- Demonstrates clinical competence relevant to the Medical Assistant scope of practice.
- Coordinate and monitor prior authorizations for medications and clinical procedures.
- Assesses and intervenes in critical situations involving patients, staff, and visitors and consults with manager for guidance as needed.
- Implements appropriate actions to respond to the needs of patients and their significant others.
Additional Functions - Leadership
- Participates in medical assistant hiring, performance review, and mentoring/coaching of new assigned staff within the department.
- In collaboration with the practice manager, ensure quality and productivity standards are met, manage medical assistant staff workflow, identify, and lead opportunities for improvement.
- Resolve complex or critical situations involving medical assistant staff and customers; consult with manager and Operations Coordinator for guidance as needed (e.g., formal complaints, discipline, etc.).
- Anticipates staffing needs for subsequent clinic days and makes necessary arrangements for coverage within the department.
- Acts in accordance with organizational culture; understands how own work team affects others in the organization and knows when to escalate an issue, problem, or decision.
- Contribute to routine monthly staff meetings.
Additional Functions - Education
- Assesses and communicates staff development needs to manager.
- Serves as a resource for staff.
- Provide job orientation and staff development training for medical assistants.
- Coordinate and participate in department's educational, in-service, and safety training programs.
- Develop, coordinate, present and participate in medical assistant education programs and competencies.
Requirements
- Written proof of meeting candidate eligibility requirements for one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
- New MA graduates within 6 months of graduation must submit a letter from the school or certifying body
- Non-certified MAs or new graduates past 6 months must submit a letter from the certifying body
- Complete a recognized medical assistant certification (CMA, RMA, NCMA, CCMA, or NRCMA) within first six months of employment
- High school diploma or GED
- American Heart Association Accredited Basic Life Support (BLS/CPR) certification
- Signed acknowledgement that certification must be attained within 6 months as a condition of employment
- Strong computer skills
Benefits
- Tuition Reimbursement
- Loan Forgiveness
- 401(k) Matching
- Lifecycle Benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.