Summary

The Resource Coordinator for the Inpatient Staffing Office works collaboratively with the Assistant Directors of Nursing (ADONs) to efficiently execute staffing and bed management needs for clinical areas throughout the medical center. They track employee call-ins and reschedule staff based on needs. RC monitors and assists in facilitation of patient flow throughout the medical center. They make the assignments of all incoming patients to the hospital, inter-facility transfers, and intra-facility transfers, to the appropriate clinical area based on the patients' diagnosis, treatment plan and/or treating physician specialty in coordination with the ADONs. The RC must be knowledgeable of medical center policies for proper patient placement. This position requires collaboration and frequent communication with ADONs, MDs, Hospital Administration, Nurse Managers, Charge Nurses, Access Team, Physician Call Center, Admissions, Clinics, EVS, and Transport. The RC must be knowledgeable in the preparation and delivery of operational reports to Hospital Administration. They may also prepare and distribute the staffing matrix report to Nursing leadership. The RC must possess critical thinking skills coupled with the ability to multitask given the critical nature of providing safe staffing and the importance of efficient patient flow. They must be able to communicate effectively and navigate stressful situations due to staffing and capacity challenges. The RC is pivotal to supporting the ADON role in staffing and bed management. Staff must be proficient in Microsoft Excel and Word, Kronos and EPIC electronic medical record system. This position provides coverage including holidays for essential functions of the organization.

Job description

Summary of Job Duties

The Resource Coordinator for the Inpatient Staffing Office works collaboratively with the Assistant Directors of Nursing (ADONs) to efficiently execute staffing and bed management needs for clinical areas throughout the medical center. They track employee call-ins and reschedule staff based on needs. RC monitors and assists in facilitation of patient flow throughout the medical center. They make the assignments of all incoming patients to the hospital, inter-facility transfers, and intra-facility transfers, to the appropriate clinical area based on the patients' diagnosis, treatment plan and/or treating physician specialty in coordination with the ADONs. The RC must be knowledgeable of medical center policies for proper patient placement. This position requires collaboration and frequent communication with ADONs, MDs, Hospital Administration, Nurse Managers, Charge Nurses, Access Team, Physician Call Center, Admissions, Clinics, EVS, and Transport. The RC must be knowledgeable in the preparation and delivery of operational reports to Hospital Administration. They may also prepare and distribute the staffing matrix report to Nursing leadership. The RC must possess critical thinking skills coupled with the ability to multitask given the critical nature of providing safe staffing and the importance of efficient patient flow. They must be able to communicate effectively and navigate stressful situations due to staffing and capacity challenges. The RC is pivotal to supporting the ADON role in staffing and bed management. Staff must be proficient in Microsoft Excel and Word, Kronos and EPIC electronic medical record system. This position provides coverage including holidays for essential functions of the organization.

Responsibilities

Monitors and facilitates patient flow throughout the medical center.
Assesses every patient for appropriate assignment.
Makes patient assignments to the appropriate clinical area based on the patients' diagnoses, treatment plan, and/or treating physician specialty.
Responsible for allocating staffing resources based on patient volumes and acuity.
Monitors staff call-ins and documents in Kronos/UKG.
Maintains the schedule of staffing sheets and updates as needed with additions and call-ins.
Allocates patient observers according to physician orders.
Communicates as needed with managers/CN/ADON's for schedule needs and changes.
Continually updates the staffing matrix that is sent out twice daily, detailing every staffing decision made and staffing prior to changes.
Distributes a comprehensive operational report when requested to leadership officials, providing a snapshot of patient census.
Process admission applications for minors.
May perform other duties as assigned.

Requirements

Bachelor's degree in Business, Healthcare Administration OR HS diploma with 4 years' experience in an office administrative setting or a healthcare-related field
Strong work ethic and accountability
Excellent communication skills
Proficient in medical terminology with basic computer skills
Proficient in Microsoft Excel and Word, Kronos and EPIC electronic medical record system
Two years of experience working in a hospital setting (preferred)
Experience with Microsoft Excel, Microsoft Word, Kronos/UKG, and Epic EMR (preferred)

Benefits

Medical, Dental & Vision
Holiday, Vacation & Sick Leave
Education discount
Retirement 10% match
Basic Life Insurance
Career Training
Merchant Discounts
Concierge prescription delivery

Company overview

The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.