Resource Manager

Snow's business is centered around the patient journey. Like all positions at Snow, the Workflow Manager must be open, compassionate, and sensitive to the unique life experiences of these patients and care partners. The Workflow Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Patient Privacy

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Resource Manager will be required to successfully complete and adhere to training courses, which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• Privacy and Data Security
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

Essential Job Functions and Responsibilities

The Resource Manager must exercise independent judgment and discretion and be able to perform the following essential duties and functions:

• Working cross-functionally with other departments to ensure resources are assigned/adjusted to meet timelines for deliverables
• Reviewing requests for details and ensuring all requirements are met
• Tracking requests and assigning resources as requests arise
• Maintaining processes and ensuring compliance with approved process flow
• Inviting the correct people to internal and external meetings as needed
• Maintaining accurate records of all meetings and monitoring all major action points to meet project deadlines
• Anticipating and identifying issues or obstacles involving both projects and personnel that could impact project deadlines and making appropriate recommendations for avoiding future issues/obstacles
• Keeping project owner and project management team up-to-date regarding project status and any issues likely to impact timely project completion
• Managing a regular report of schedules and projects in the system
• Performing additional duties and responsibilities based on business needs

Knowledge, Skills and Abilities

Knowledge: Good understanding of business processes, needs, and perspective.

Skills:

• Exceptional organizational skills
• Exceptional oral and written communication skills
• Ability to track and maintain multiple varied projects in a fast-paced environment
• Ability to prioritize among competing tasks and deadlines
• Collaboration and teamwork skills
• Strong interpersonal skills
• Experience using project management software or similar
• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Microsoft Office Tools (Teams)
• Salesforce (preferred)

Abilities:

• A proactive, can-do and will-learn attitude and approach
• Ability to build trust and respect to establish and maintain effective relationships
• Ability to problem-solve and demonstrate skills
• Ability to prioritize, multitask, and manage a regular report of schedules and projects in a workflow system

Education, Experience, and Related Qualifications

Bachelor's degree from a four-year college or university and/or one to two years of related experience and/or training preferred. Ad agency experience in a project management or administration role is a plus. A valid driver's license is also required.