Respiratory Key Account Liaison - West

Main Responsibilities

• Act as the central liaison for respiratory population health communications and coordination related to the account
• Build relationships with system stakeholders across clinical, operational, quality, population health, and executive levels within Key Accounts
• Engage population health, quality, and care management leaders to understand system-level priorities, performance measures (e.g., HEDIS, quality and value-based care metrics), and respiratory patient population needs
• Address customer needs, resolve issues, and ensure satisfaction throughout the engagement lifecycle
• Provide strategic insights and feedback from accounts to inform headquarters teams
• Translate customer insights into actionable feedback, contributing to respiratory commercial strategy, product innovation, and market positioning
• Partner with health system clinical and operational leaders to assess respiratory patient populations (e.g., asthma, COPD), identify care gaps, and prioritize opportunities to improve outcomes
• Collaborate with systems to develop, refine, and implement respiratory care pathways, including diagnosis, referral, treatment optimization, and follow-up
• Support integration of respiratory care pathways into clinical workflows and enabling infrastructure (e.g., EHR tools, referral processes, care team roles)
• Help systems leverage data and analytics to stratify respiratory patient populations, track pathway adoption, and measure impact on quality, utilization, and outcomes
• Connect health system teams with appropriate internal experts (e.g., Medical Affairs, Customer Solutions Marketing, Health Economics and Outcomes Research)
• Share learnings and best practices on respiratory pathway design and population health strategies across accounts
• Enable alignment and strategic execution across field teams to ensure cohesive and impactful customer interactions
• Coordinate with internal teams (Customer Solutions Marketing, Medical Affairs, Sales, etc.) to support project execution and pull-through at Health Systems
• Identify and remove barriers to collaboration to drive efficiency and accountability across teams
• Own the development of comprehensive respiratory account profiles capturing strategic priorities, population health and quality initiatives, care pathway status, stakeholder mapping, and growth opportunities
• Analyze respiratory performance metrics, utilization trends, pathway adoption and outcomes data, and customer feedback to generate data-driven QBRs
• Lead Quarterly Business Reviews with key internal stakeholders, tracking follow-ups and ensuring continuous improvement
• Maintain a dynamic view of account health and engagement, leveraging CRM tools and dashboards

Essential Skills

• Respiratory Disease State Expertise: Understanding of respiratory disease burden, treatment landscape, and patient journeys (e.g., asthma, COPD)
• Market Insight & Gap Analysis: Understanding customer pain points and identifying opportunities to bridge strategic gaps
• Population Health & Care Pathway Expertise: Understanding of population health management, value-based care, and quality measurement
• Orchestration & Pull-Through Expertise: Navigating health system contacts and connecting internal and external experts
• Executive Presence: Confidence and credibility when engaging with C/D-suite stakeholders
• Stakeholder Mapping & Engagement: Building relationships across clinical, operational, quality, population health, and executive levels
• Cross-functional Collaboration: Connecting internal stakeholders to drive impact
• Account Profiling & Strategy: Creating detailed account plans
• Data & Outcomes Analysis: Synthesizing population-level, utilization, and pathway performance data into actionable insights
• Quarterly Business Review (QBR) Execution: Synthesizing performance data and customer feedback into actionable insights
• Healthcare System Expertise: Understanding of the dynamic healthcare environment
• Customer-Centric Mindset: Understanding customer needs to build lasting partnerships

About You

Basic Qualifications

• Bachelor's degree
• A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medical or clinical experience in the same or related therapeutic area within the pharmaceutical or biotech industry
• Specialty disease state experience

Preferred Qualifications

• Master's degree (e.g., MBA, MPH, MHA, or related field)
• Respiratory or biologic marketplace experience
• Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives
• Familiarity with value-based care models, quality metrics, and health system data and analytics
• Launch experience
• Marketing experience
• Demonstrated leadership skills
• Ability to assemble and lead cross-functional teams toward a shared vision of success
• Ability to execute against strategic and tactical plans under tight timelines
• Ability to present ideas effectively to individuals or groups
• Strong organizational skills
• Strong project management experience, including superior analytical and planning skills
• Ability to manage multiple projects simultaneously

Special Working Conditions

• Valid driver's license
• Ability to travel 50-60 percent
• Ability to travel to meetings/trainings/programs as necessary
• Must work within label, and regulatory and legal compliance guidelines