Returns Representative - New Berlin, WI

Essential Duties and Responsibilities

• Process customer, technician, and branch overstock returns accurately and efficiently in accordance with department guidelines.
• Move returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack or cart.
• Determine the appropriate disposition of returned products to maximize return on investment (ROI), including properly identifying and handling hazardous materials.
• Research customer accounts and credit information across multiple computer systems.
• Accurately process, pack and document products being returned to vendors for credit or replacement.
• Ensure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keep records of all significant interaction.
• Serve as a company representative when communicating with business partners via phone and email to obtain return authorizations (RAs) for warranty, core, and non-needed returns.
• Process technician and branch overstock returns.
• Accurately maintain both shared and individual tracking spreadsheets with fellow Returns Team Schein Members (TSMs).
• Identify research including verification of correct item code, serial number, lot number, expiration date, as well as tie back to original purchase order.
• Provide regular reporting to management on product and vendor related information.
• Receive, process, and create monthly inventory transfers to and from core Distribution Centers (DCs).
• Communicate professionally and effectively via phone and email with customers, technicians, field representatives and business partners.

Qualifications

Experience: Experience with basic warehousing operations is preferred.

Education: High school diploma or the equivalent required.

Specialized Knowledge and Skills

• Basic computer skills, including Microsoft Outlook, Word, and Excel.
• Detail-oriented with excellent problem-solving skills.
• Ability to pass machine driver safety training for all required equipment.
• Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code).
• Basic reading, writing, and math skills.
• Strong written and verbal communication skills.
• Knowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service).
• Ability to follow instructions, handle multiple assignments, and prioritize tasks effectively.
• Strong reconciliation and numerical skills.
• Ability to troubleshoot by verifying documentation against product information.
• Ability to understand verbal and written instructions.
• Ability to interact effectively with team members, customers, vendors, and business partners.
• Self-starter and a strong attention to detail and the ability to maintain accuracy when completing tasks.
• Strong follow-up skills and the ability to evaluate information and make sound decisions.

Physical Activities

• Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.
• Must be able to lift and push/pull up to 50 pounds.
• May encounter various environmental conditions, such as hot and cool temperatures, hazardous items, noise, and dust.
• Must be able to work while standing and walking on concrete floors for extended periods of time.
• May be required to use step ladders to perform tasks involving climbing and reaching.
• Must be able to stand while operating equipment bearing full weight on both feet.
• May be required to work on powered industrial equipment that operates up to five racks high.
• Performs multiple, repeated, and sustained hand-eye movements while using a computer keyboard and screen.