Returns Specialist – 1st Shift
Stryker
Summary
Schedule: Mon – Fri, 7:00am – 3:30pm, OT available
Job description
What You Will Do
As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.
- Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
- Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
- Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
- Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
- Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
- Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
- Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
- Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers
What You Need
Required
- High School Diploma or GED
- Ideally 2-4 years relevant experience
Preferred
- Clerical/administer work in a manufacturing, supply change or customer service environment
- ERP systems experience (SAP)
Requirements
- High School Diploma or GED
- Ideally 2-4 years relevant experience
- Clerical/administer work in a manufacturing, supply chain or customer service environment
- ERP systems experience (SAP)
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.