Revenue Cycle Education Instructional Design Specialist
Lehigh Valley Health Network
Summary
Responsible for the development and delivery of training programs for Electronic Medical Record (EMR) systems. Educates healthcare staff, including clinicians and administrative personnel, on the effective use of EMR software to ensure accurate documentation, data entry, and compliance with regulatory standards. Creates training materials, conducts hands-on training sessions, provides ongoing support, and assesses training effectiveness. Enhances user proficiency, improves patient care through effective EMR utilization, and facilitates the successful adoption of technology within the organization.
Job description
Summary
Responsible for the development and delivery of training programs for Electronic Medical Record (EMR) systems. Educates healthcare staff, including clinicians and administrative personnel, on the effective use of EMR software to ensure accurate documentation, data entry, and compliance with regulatory standards. Creates training materials, conducts hands-on training sessions, provides ongoing support, and assesses training effectiveness. Enhances user proficiency, improves patient care through effective EMR utilization, and facilitates the successful adoption of technology within the organization.
Job Duties
- Designs, develops, and maintains scalable learning solutions that support Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced learning methodologies.
- Assists with the development and conversion of revenue cycle educational content into learning experiences, including self-paced learning simulations, videos, assessments, job aids, and role-based learning pathways that promote learner engagement and knowledge retention.
- Demonstrates professional competence in all aspects of job performance in the revenue cycle including front end processes, billing, compliance standards, and system process understanding in order to assist end users.
- Partners with revenue cycle subject matter experts, operations, and Epic team to develop training solutions that support system enhancements, process improvements and organizational goals.
- Evaluates learning effectiveness and training outcomes through assessments, learner feedback, operational metrics, and performance data, implementing continuous improvements to enhance educational quality and workforce readiness.
- Supports and promotes the adoption of learning technologies and innovative training strategies by maintaining educational platforms, leveraging instructional design best practices, and recommending new approaches that improve training accessibility, efficiency, and scalability across the Revenue Cycle organization.
- Effectively manages multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.
Requirements
- Bachelor’s Degree
- 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics or related field
- 1 year experience in revenue cycle education and process improvement department
- 1 year experience in curriculum development, instructional design, and course creation
- Required to attend and pass Revenue Cycle Training within 6 months from the date of hire
- uPerform Training Completion within 3 months of hire- Upon Hire
- Working knowledge of Electronic Medical Record and healthcare work process
- Understanding of Revenue Cycle workflow and all aspects
- Strong project management and organizational skills
- Excellent written, verbal, facilitation, and presentation skills
- Technically savvy and able to adapt to quickly changing environment
- Position requires proven ability to self lead and work without direct oversight
- Strong working knowledge of Microsoft suite (ex. Microsoft Excel)
- Strong collaboration, relationship-building, and stakeholder management skills
- EPIC Certification - Epic Systems
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.