RN Home Care Consultant

Overview

Join UnityPoint Health as a Home Care Consultant and play a key role in coordinating safe, efficient transitions from hospital to home care and ambulatory settings. You will collaborate with clinical teams, patients, and families to support discharge planning, ensure appropriate home care services are arranged, and help optimize continuity of care. This role offers the opportunity to improve patient outcomes, reduce readmissions, and support seamless care transitions across the healthcare journey.

Responsibilities

• Coordinate patient referrals and service intake, matching individual needs to appropriate home care services across UnityPoint at Home programs.
• Ensure seamless transitions of care by managing referrals, discharge updates, and same-day visit notifications with accuracy and urgency.
• Deliver exceptional customer service while guiding patients, families, and referral sources through available care options.
• Maintain strong working relationships with hospitals, clinics, skilled nursing facilities, and community partners to support coordinated care.
• Apply knowledge of regulations, payer requirements, and service guidelines to ensure compliant and effective care coordination.
• Accurately document patient information, referrals, and care transitions in EPIC and related systems.
• Verify and maintain accurate patient demographics, payer information, and primary care provider details.
• Track referrals, maintain daily census/discharge lists, and support operational reporting needs.
• Identify and escalate concerns through appropriate reporting systems and communicate with leadership as needed.
• Support team success by assisting with additional coordination tasks and contributing to a high-quality, responsive care experience.

Qualifications

Education: Graduate of a State Board approved program for Registered Nurses OR graduate of board approved program within other licensed/certified healthcare disciplines required. All staff are expected to participate in appropriate continuing education as may be requested and/or required by their immediate manager. In addition, staff are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All staff must attend mandatory educational programs. Bachelor's degree in nursing preferred.

Experience: RN - will consider other health care credentials such as PT, OT, COTA, PTA Speech or Respiratory Therapist with 3-5 years of hospital, home care, and community experience in place of RN required. One (1) year of previous sales/marketing experience preferred. One (1) year of hospice experience preferred. Two (2) years of home care experience (RN) preferred.

License(s)/Certification(s): Licensed as a Registered Nurse in the state(s) of practice required. Basic Life Support (BLS) certification required within 90 days of hire through the American Heart Association. Valid driver's license required. Valid Auto Insurance required when driving a personal vehicle. Person Centered Care (PCC) – Planetree International (PI) required within one (1) year of hire. IA & IL Child Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire. IA & IL Dependent Abuse Mandatory Reporter Training in state(s) where providing care required within 90 days of hire.