RN Transfer Call Center
University of Arkansas for Medical Sciences
Summary
The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards.
Job description
Responsibilities
- Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation
- Provides clinical review to callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report and provides administrative backup for patient acceptance
- Assists with management of images into the Trauma Image Repository as needed
- Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide
- Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care
- Assists manager in planning measurable goals and objectives
- Serves as a role model and mentor by consistently demonstrating professionalism
- Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem solving
- Participates in recruitment and retention of staff
- Orients new employees and documents orientation of each new employee
- Assists the Director in the demonstration of cost-conscious awareness and effectively utilizes staff, space, and supplies within budgetary restraints
- Exhibits the ability to multitask, perform and execute solutions to complex and occasional emergent situations
- Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment
Requirements
- Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
- Valid RN License
- Three (3) or more years RN or case management experience
- Current BLS and ACLS certification
- Excellent communication skills
- Basic computer skills
- Strong work ethics and accountability
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education Discount
- 401(k) Matching up to 10%
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.