Route Coordinator/Dispatcher
Labcorp
Summary
Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations.
Job description
Job Responsibilities
- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
Minimum Qualifications
- High school diploma or GED or equivalent
Preferred Qualifications
- 1 year or more experience in logistics, customer service or operations
- Prior experience in logistics, customer service or operations
- Experience working in a medical courier environment
- 2 years or more experience working as a dispatcher
Additional Job Standards
- Basic computer and typing skills; experience with Microsoft Office
- Strong communication skills; both written and verbal
- Excellent organizational and time management skills
- Strong attention to detail with the ability to multitask
- Familiarity with route management software
Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations.
Requirements
- High school diploma or GED or equivalent
- Basic computer and typing skills
- Experience with Microsoft Office
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Strong attention to detail
- Ability to multitask
- Familiarity with route management software
Benefits
- Medical, Dental & Vision
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401(k)
- Paid Time Off
- Flexible Time Off
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company overview
Labcorp (Laboratory Corporation of America Holdings) is a global leader in life sciences and diagnostics, providing comprehensive clinical laboratory services and end-to-end drug development solutions. Founded in 1978 and headquartered in Burlington, North Carolina, the company operates one of the world's largest clinical laboratory networks, serving patients, physicians, hospitals, and pharmaceutical companies worldwide. Labcorp's services encompass a wide range of diagnostic testing, including routine and esoteric tests, as well as clinical trial management, central laboratory services, and biomarker development. The company plays a critical role in healthcare by delivering vital information that enables better medical decisions, supports drug development, and improves patient outcomes. With a strong focus on innovation and technology, Labcorp continues to advance precision medicine and transform healthcare through data-driven insights.