SAH Department Secretary (Pain Management Call Center)

Key Responsibilities

• Ensures that appropriate information is gathered and prepared for reports, meetings, and correspondence for the patients, physicians, department and management staff in an accurate and timely fashion.
• Organizes and maintains workflow patterns, procedures and equipment that streamline the clerical process of the department and provide for maximum efficiency.
• As appropriate, actively participates in Departmental & Hospital committees, projects and interviews, maintaining minutes as appropriate.
• Appropriately schedules patients and manages associated information to bring about positive outcomes in volume, revenue, and patient satisfaction.
• Investigates and resolves complaints of patients and physician regarding relevant office functions with minimal supervision.
• Participates in developing and ongoing monitoring of departmental operational and capital budgets for efficient management of office functions.
• Demonstrates ability to analyze situations, track to root cause, and implement short and long term solutions.
• Maintains all office and reception areas in an organized, safe and presentable state.
• Ensures that office needs are met with cooperation, flexibility, and patient satisfaction awareness.
• Responds appropriately to all demands for service in the Department, assisting with tasks as assigned by the Manager.
• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

Required Qualifications

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and in-services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

Education

• Completion of a two-year program of Secretarial Training or five years experience as a Secretary required
• Associate's Degree in a related field with secretarial experience preferred