Sales and Applications Engineer
Hamilton Company
Summary
This role effectively coordinates between Engineering, Sales, Product Managers and Customers to provide unrivaled customer experience for Hamilton products.
Job description
Responsibilities
This role effectively coordinates between Engineering, Sales, Product Managers and Customers to provide unrivaled customer experience for Hamilton products.
- Support the Sales Team in a variety of applications
- Prepare and conduct technical product/software demonstrations and training for various liquid handling components
- Lead customer application development
- Attend sales meetings, available as a technical consultant for sales and the customer
- Help clients troubleshoot new and installed liquid handling devices
- Confer with customers and engineers to assess equipment needs and to determine system requirements
- Communicate customer/solution requirements to internal and field support teams and provide technical guidance as needed
- Review and conduct initial investigation, and troubleshoot customer requests for returned products
- Manage and prioritize special kind requests (SKRs)
- Assist in researching and developing new products and Marketing content creation
- Develop and maintain support scripts for ease of customer trials and adoption at the pilot/prototype stages
- Help oversee territory management including internal order management and project management oversight for key accounts
- Prepare for and travel to trade shows and customers sites as needed
- Support all professional services for applicable products
Qualifications
- Excellent skills in communication and the ability to present in front of an audience. Needs to clearly communicate technical and non-technical concepts in a group setting.
- Excellent customer support, service and relationship building capabilities.
- Ability to interpret scientific protocols and the customer's needs to adapt to automated workflows.
- Ability to work independently and reliably with minimal supervision.
- Strong knowledge of computer hardware, software and programming is essential for this role.
- Travel as necessary (approx. 30%)
Education/Experience
- Bachelor's degree in science or engineering preferably Electrical, Mechanical, Biology, Chemistry, Biochemistry or related fields.
- Previous experience troubleshooting or programming Hamilton instrumentation is preferable.
- Experience with using, modifying and creating scripts with various code software: Python, Java is preferred
Requirements
- Bachelor's degree in science or engineering preferably Electrical, Mechanical, Biology, Chemistry, Biochemistry or related fields
- Excellent skills in communication and ability to present in front of an audience
- Excellent customer support, service and relationship building capabilities
- Ability to interpret scientific protocols and adapt to automated workflows
- Ability to work independently and reliably with minimal supervision
- Strong knowledge of computer hardware, software and programming
- Travel as necessary (approx. 30%)
- Previous experience troubleshooting or programming Hamilton instrumentation is preferable
- Experience with using, modifying and creating scripts with various code software: Python, Java is preferred
Benefits
- Medical, Dental & Vision
- Paid Vacation
- Sick Time
- Disability Insurance
- 401(k)
- Tuition Reimbursement
Company overview
Hamilton Company is a global leader in laboratory automation and precision liquid handling systems, serving the life sciences, pharmaceutical, and biotechnology industries. Founded in 1953 and headquartered in Reno, Nevada, the company specializes in developing innovative robotic systems, automated workstations, and liquid handling technologies that enhance research efficiency and reproducibility. Hamilton's product portfolio includes automated pipetting systems, microplate handlers, sample storage solutions, and consumables designed for high-throughput screening, genomics, proteomics, and drug discovery applications. The company's technologies are widely used in academic research institutions, pharmaceutical companies, and clinical laboratories worldwide. With a strong focus on precision engineering and reliability, Hamilton Company has established itself as a trusted partner for laboratories seeking to automate complex workflows and improve experimental outcomes. Their solutions enable researchers to increase productivity while maintaining data integrity and reproducibility across diverse scientific applications.