Sales and Marketing Director (Family Ambassador)
Silverado
Summary
Join Silverado Thousand Oaks, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions.
Job description
We're hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.
What You'll Be Doing:
- Lead census growth efforts as part of the Community Leadership team
- Assess prospective residents and align them with appropriate Silverado services
- Manage follow-up, relationship-building, and data tracking
- Generate referrals through market analysis and outreach
- Represent Silverado's mission through public relations and community engagement
- Serve as Manager-On-Duty, trainer, and supervisor as needed
Qualifications:
- 3–5 years in customer success/service with strong organizational and presentation skills
- Proven success in solution-building and team collaboration
- Preferred: healthcare or dementia care experience; clinical background a plus
- Bachelor's degree preferred, negotiation skills a bonus
- Demonstrates strong verbal and written communication skills across diverse audiences
Some Other Things to Consider:
- Flexible schedule, including weekends
- Active role: walking, bending, lifting (up to 25 lbs.)
- Must be comfortable with animals and neurodegenerative conditions
- Valid driver's license and clean driving record required
Schedule: Tuesday - Saturday
Requirements
- 3–5 years in customer success/service
- Strong organizational and presentation skills
- Proven success in solution-building and team collaboration
- Strong verbal and written communication skills across diverse audiences
- Valid driver's license and clean driving record required
- Must be comfortable with animals and neurodegenerative conditions
- Preferred: healthcare or dementia care experience
- Preferred: clinical background
- Bachelor's degree preferred
- Negotiation skills a bonus
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Flexible Spending Account
- Paid Time Off
- Tuition Reimbursement
- Professional Development Assistance
- Referral Program
- Pet Insurance
- Auto & Home Insurance
- Discount Programs
Company overview
Silverado is a leading senior living company specializing exclusively in memory care and hospice services for individuals with Alzheimer's, Parkinson's, and other memory-impairing diseases. Founded in 1996 and headquartered in Irvine, California, Silverado operates 28 memory care communities across 10 states, providing the full continuum of care from early onset through end-of-life services. The company's innovative approach combines intensive clinical care with a home-like residential environment, featuring 24/7 licensed nursing staff, physician medical directors, and specialized dementia care programs. Silverado is recognized as an industry leader in memory care innovation, with partnerships with major research universities including UCLA, UCSD, Stanford, and Baylor University. The company's unique "normalization" philosophy focuses on treating residents with dignity and respect while maintaining their independence and quality of life. Silverado also operates home care offices and hospice services, offering comprehensive support for families navigating memory loss challenges.