Sales Customer Success Associate
Guldmann North America
Summary
Guldmann Inc., a global leader in safe patient handling solutions, is seeking a Sales Customer Success Associate to join our team. Since 1980, we have been committed to empowering healthcare professionals with innovative hoist lift systems that promote safe, dignified patient transfers. Our mission is to give caregivers more Time to Care by providing reliable, high-quality equipment and support across hospitals, rehabilitation centers, long-term care facilities.
Job description
We are seeking a highly motivated and customer focused Sales Customer Success Associate to join our growing team. In this role, you will serve as a key point of contact for our customers, providing exceptional support throughout their journey with Guldmann. The successful candidate will be responsible for customer service, order management, service contract administration, CRM management, and proactive client engagement. Working closely with our sales team and customers, you will help build long-term relationships, resolve issues efficiently, and identify opportunities to support customer growth and satisfaction.
Responsibilities
- Serve as a primary contact for customer inquiries, ensuring timely issue resolution and exceptional service.
- Prepare quotes, process orders, and support customers in a high volume & fast-paced environment.
- Build strong customer relationships through proactive outreach and account management.
- Partner with Sales, Service, and Operations to support order fulfillment and customer success.
- Maintain accurate customer and sales records within CRM systems.
- Identify customer needs, renewal opportunities, and areas for business growth.
- Travel to customer sites as needed to support relationships and business objectives.
Requirements
- Highly motivated and customer focused
- Customer service experience
- Order management experience
- Service contract administration experience
- CRM management experience
- Proactive client engagement
- Ability to work in a high volume & fast-paced environment
- Ability to travel to customer sites as needed
Company overview
Guldmann North America is the North American division of V. Guldmann A/S, a Danish medical equipment manufacturer founded in 1980 and headquartered in Aarhus, Denmark. Operating from offices in Medford, Massachusetts, Tampa, Florida, and Mississauga, Ontario, the company specializes in safe patient handling and mobility solutions designed to create more "time to care" across healthcare environments. Its core product portfolio includes ceiling hoist systems, mobile lifters, patient slings, ramps, and lifting platforms, complemented by the Trainer Module for rehabilitation and early mobilization. Guldmann also offers the MyGuldmann digital platform, which provides real-time monitoring and reporting for equipment usage and compliance. Serving acute care, long-term care, home care, and senior living facilities, the company supports customers through education, project management, installation, and clinical consulting. As a recognized leader in safe patient handling and mobility (SPHM), Guldmann helps reduce caregiver injuries while improving patient comfort, dignity, and outcomes.