Sales Development Coordinator- Inside Sales
Ivoclar NA
Summary
Ivoclar is seeking a dynamic Sales Development Coordinator to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you'll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty.
Job description
This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team.
Key Responsibilities
- Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
- CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
- Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
- Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.
Your Qualifications
- 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
- Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
- Collaborative mindset and a service-oriented attitude.
Bonus Skills
- Experience with order entry/ERP systems (e.g., SAP, NetSuite).
- Familiarity with technical products or solutions-based selling.
- Prior experience in lead qualification or sales development.
Requirements
- 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
- Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory)
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Proficiency in Microsoft Excel, PowerPoint, and Google Workspace
- Collaborative mindset and a service-oriented attitude
Company overview
Ivoclar NA is the North American division of Ivoclar Vivadent, a global leader in innovative dental solutions and materials. As part of the Ivoclar Group, the company specializes in developing, manufacturing, and distributing high-quality dental products including restorative materials, prosthetics, digital dentistry solutions, and laboratory equipment. Ivoclar is renowned for its pioneering work in dental composites, ceramics, and CAD/CAM systems that have revolutionized modern dentistry. The company serves dental professionals, laboratories, and clinics across North America with comprehensive product portfolios for both direct and indirect restorations. With a strong commitment to research and development, Ivoclar NA focuses on advancing dental technology through innovative materials science and digital workflow solutions that enhance patient care and clinical outcomes. The company maintains a significant presence in the dental industry through its extensive distribution network and technical support services for dental practitioners.