Sales Liaison
Lincare
Summary
The Sales Liaison will interact daily with hospital case managers at each facility to identify patients being discharged who are in need of Oxygen, nebulizers, and other small DME items for their commute home. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs that are available to benefit patients and to facilitate discharge.
Job description
- Identify and develop new referral sources
- Responsible for obtaining a predetermined number of oxygen setups from new referral sources each month
- Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and routing system
- Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
- Initiate resolution to complaints from referral sources with the appropriate management
- Follow up on lost-to-competition referral sources or users in order to identify problems with product or services and report to management
- Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center
- Responsible for equipment maintenance per schedule recommended by the manufacturer
- Stock vehicle daily with necessary equipment, disposables, patient setup paperwork, and marketing literature needed for that day
- Maintain company vehicle in clean and orderly manner
- Make daily inspections and complete proper paperwork
- Maintain established preventative maintenance schedule
- Clean rental equipment when returned to the center in accordance with policies and procedures
- Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
- Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
- Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home setup of equipment
- Understand and communicate coverage criteria to case managers and patients as applicable
- Complete setup paperwork daily for all equipment delivered
- Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
- Instruct patient in the safe and proper use of equipment
- Assist with getting CMNs and chart notes as requested by center daily required for billing
Qualifications
- Excellent communication skills
- Knowledge of Medicare coverage guidelines and documentation requirements, including CMNs (preferred)
- Gathering information for reimbursement
- High school diploma or general education degree (GED)
- Must have or be able to get a Commercial Driver's License (CDL)
Requirements
- Excellent communication skills
- Knowledge of Medicare coverage guidelines and documentation requirements, including CMNs (preferred)
- Gathering information for reimbursement
- High school diploma or general education degree (GED)
- Must have or be able to get a Commercial Driver's License (CDL)
Company overview
Lincare Holdings Inc. is a leading respiratory healthcare company and the largest distributor of home respiratory care equipment in the United States. Headquartered in Clearwater, Florida, the company serves approximately 1.8 million patients nationwide through its extensive network of over 700 locations across 48 states. As a subsidiary of Linde plc, Lincare specializes in providing comprehensive home respiratory therapy services and durable medical equipment, including oxygen therapy systems, nebulizers, sleep apnea products, ventilators, enteral therapy, and mobility aids. The company employs approximately 11,000 dedicated professionals, including 1,300 licensed clinicians who deliver personalized care directly to patients' homes. Lincare operates through a family of businesses that offer specialized services ranging from pediatric respiratory care to digital communication devices for patients with disabilities. With a strong focus on patient education and relationship-building, Lincare has established itself as a trusted provider in the home healthcare industry, transforming how respiratory care is delivered to improve patients' quality of life and overall well-being.