Sales Manager, Inside

Position Summary

Join the US OneAgilent Inside Sales Leadership Team as our newest Inside Sales manager. This role will be responsible for leading a team of Inside Sales Representatives focused on driving profitable growth across the full portfolio of instruments, consumables, and associated solutions. This leader will develop and execute sales strategies, coach and develop sales professionals, foster cross-functional collaboration, and ensure exceptional customer engagement throughout the sales cycle. The role combines strategic leadership with day-to-day sales management to maximize revenue growth, customer retention, market penetration, and overall sales productivity. The Inside Sales Manager is accountable for achieving sales targets while building a high-performing team culture focused on customer success, continuous improvement, and operational excellence.

Responsibilities

• A customer first leader responsible for both POIS and CSD Aftermarket sales driving collaboration across channels within the US West region to align with customer expectations and drive growth
• Establish clear performance expectations, goals, and development plans for team members
• Drive accountability for achieving revenue, growth, pipeline, customer retention, and activity targets
• Monitor sales performance metrics and take proactive actions to address performance gaps
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews
• Foster a culture of collaboration, customer focus, and continuous improvement
• Develop and execute sales strategies to achieve regional and organizational growth objectives
• Identify market opportunities and drive customer expansion across instruments, consumables, services, and digital solutions
• Partner with sales representatives to develop account growth plans and opportunity strategies
• Ensure effective pipeline management and forecasting accuracy
• Champion cross-selling and upselling opportunities across the customer lifecycle
• Promote a customer-centric selling approach focused on understanding customer needs and delivering value-based solutions
• Support complex customer opportunities, negotiations, and escalations when needed
• Drive adoption of consultative selling methodologies and best practices
• Ensure consistent execution of sales processes and CRM utilization
• Recruit, onboard, and retain top sales talent
• Provide ongoing coaching focused on sales skills, product knowledge, business acumen, and customer engagement
• Identify future leaders and support succession planning efforts
• Create development opportunities that enhance employee engagement and career progression
• Partner closely with field sales, marketing, product specialists, service teams, sales operations, and customer support organizations
• Align resources to support customer growth initiatives and strategic business objectives
• Facilitate communication and collaboration between instrument and consumables teams to maximize customer value
• Drive a world-class customer experience across both channels
• Willingness to experiment and take risk in an effort to improve the connect and attach rates
• Maintain accurate sales forecasting and business reporting
• Leverage analytics and sales data to identify trends, opportunities, and areas for improvement
• Ensure compliance with company policies, quality standards, and regulatory requirements
• Drive efficiency through process improvement and technology adoption
• Regular interaction with senior leaders within their organization; occasional interaction with senior and executive leaders in other functions
• Leads customers and account relationships
• May interact with third-parties (e.g., regulators, vendors/suppliers) on behalf of Agilent

Qualifications

• Bachelor's degree in Business, Life Sciences, Marketing, or related field; equivalent experience may be considered
• 5+ years of successful sales experience, preferably within scientific instrumentation, consumables, laboratory solutions, healthcare, or related industries
• Proven track record of achieving sales growth and business objectives
• Experience coaching and developing sales professionals
• Strong analytical, communication, and decision-making skills
• Experience with CRM systems and sales performance management

Preferred

• 2+ years of sales leadership or people management experience
• Experience leading teams responsible for both capital equipment and recurring consumables revenue
• Knowledge of laboratory workflows, analytical instrumentation, and scientific markets
• Demonstrated ability to manage complex sales organizations and drive cross-functional initiatives
• Experience leading organizational change and transformation efforts