Sales Operations Analyst
Ora
Summary
The Sales Operations Analyst will help our field sales force deliver effective and compelling business justification tools to their customers. While the tools can range from inventory assessments to financial calculators, they are all instrumental in helping customers to acquire technology that improves and saves patient lives. This role will report to the Manager of Sales Operations.
Job description
Job Duties
- Provide daily support to Sales in the effective use of available tools by offering suggestions for the use of tools, needed assistance in understanding the tool/results and the delivery of the tool
- Acquire knowledge and show proficiency in the understanding of all sales tools in our portfolio; be able to complete all sales tools accurately and efficiently
- Prioritize and complete the delivery of all sales support requests received via a shared mailbox or phone
- Track and trend sales tool outcomes & other utilization Key Performance Indicators (KPIs); analyze this data and make recommendations for improvements
- Identify ways to automate select sales tools so they are more effective and user-friendly
- Stay current with relevant technology that could be applied to sales tools
- Be well versed in Excel, with specific focus on understanding how to build and use formulas
- Experience in Business Intelligence (BI) tools such as SAP, BOBJ, Qlik, PowerBI, preferred but not required
- Understand other companies' sales tool offerings and strategies
- Assist as directed with pilot or special programs of new tools and/or services
- As directed, work with other departments to assist with the development, implementation, launch and maintenance of tools and services, including the design of customized reports. This may include, but is not limited to, managing the project, obtaining all internal approvals, assisting with beta testing, developing support materials, reviewing the effectiveness and use of tools, assisting with training.
- Perform all other related duties as assigned.
Job Qualifications
Required
- Associate Degree strongly preferred in business, marketing, or equivalent knowledge and experience is required.
- Minimum of 1 years' experience in marketing, sales, project management or equivalent knowledge and experience is required.
- Proven track record of working on project managing initiatives to successful completion is required
- Intermediate knowledge and skills in Microsoft Excel is required
- Strong computer skills including the ability to develop reports using Microsoft Office software
- Willingness to travel up to 25% of the time. International travel may be required
Preferred
- Experience preferred in SAP, BOBJ, and other BI Tools.
- Must be able to quickly grasp complex technical concepts and translate them into simple customer messages
- Must be able to demonstrate organizational, analytical, and problem-solving skills.
- Project management experience
- Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Requirements
- Associate Degree strongly preferred in business, marketing, or equivalent knowledge and experience is required
- Minimum of 1 years' experience in marketing, sales, project management or equivalent knowledge and experience is required
- Proven track record of working on project managing initiatives to successful completion is required
- Intermediate knowledge and skills in Microsoft Excel is required
- Strong computer skills including the ability to develop reports using Microsoft Office software
- Willingness to travel up to 25% of the time; international travel may be required
- Experience preferred in SAP, BOBJ, and other BI Tools
- Must be able to quickly grasp complex technical concepts and translate them into simple customer messages
- Must be able to demonstrate organizational, analytical, and problem-solving skills
- Project management experience
- Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
Benefits
- Competitive Salaries
- Annual Bonus
- 401(k) Matching
- Medical, Dental & Vision
- Employee Assistance Program
- Wellbeing Programs
- Paid Vacation & Sick Time
- Paid Parental Leave
- Adoption Assistance
- 12 Paid Holidays
- On-Site Child Daycare
- On-Site Café
- On-Site Fitness Center
- Paid Volunteering
- Charitable Donation Matching
- Employee Resource Groups
- Training & Development Programs
- Paid Educational Assistance
Company overview
Ora is the world's leading full-service ophthalmic drug and device development firm, operating as a specialized contract research organization (CRO) focused exclusively on ophthalmology. Founded in 1974 and headquartered in Andover, Massachusetts, the company has over 45 years of experience in advancing eye care innovations globally. Ora provides comprehensive research and development services spanning preclinical studies, clinical trials, regulatory strategy, and product development for both pharmaceutical and medical device companies. With operations across the United States, United Kingdom, Australia, and Asia, the company has helped clients achieve more than 85 product approvals to date. Ora's expertise covers a wide range of ophthalmic conditions including allergy, dry eye, retina diseases, glaucoma, and anti-infective therapies. The company employs over 500 ophthalmology specialists who utilize proprietary clinical models, integrated data solutions, and global regulatory strategies to accelerate product development from concept to market. Ora serves a diverse client base ranging from startups to global pharmaceutical and device companies, positioning itself as the trusted partner for ophthalmic innovation worldwide.