Sales Operations Customer Liaison
Azenta Life Sciences
Summary
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
Job description
What You'll Do
- Ensures effective communication between client and Azenta teams
- Provides support for non-operational client change requests.
- Initiates post-win contract/purchase order change requests to notify and trigger client action
- Coordinates post-win activities which fall outside of project management or sales functions.
- Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
- Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
- Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
- Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
- Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
- Ensures client responses are completed in a timely manner and according to department quality standards
- Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers
What You Will Bring
- Bachelor's Degree is required
- 3+ years' experience in a finance, billing, and/or sales operations role
- Customer support experience required
- Preferred experience with SFDC (Salesforce.com) or similar solution
- Excellent analytical and organizational skills
- Excellent verbal, written, and presentation skills
- Attention to detail, accuracy, and proactive relevance to company interests
Your Working Conditions
- General office setting
- Employee may occasionally work in an area with potentially infectious materials.
- Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated
Requirements
- Bachelor's Degree is required
- 3+ years' experience in a finance, billing, and/or sales operations role
- Customer support experience required
- Preferred experience with SFDC (Salesforce.com) or similar solution
- Excellent analytical and organizational skills
- Excellent verbal, written, and presentation skills
- Attention to detail, accuracy, and proactive relevance to company interests
Company overview
Azenta Life Sciences is a leading global provider of comprehensive life sciences solutions dedicated to enabling impactful breakthroughs and therapies to reach the market faster. Headquartered in Burlington, Massachusetts, the company operates worldwide with approximately 3,000 employees across North America, Europe, and Asia. Azenta offers an integrated suite of sample exploration and management solutions that accelerate discovery, development, and delivery processes for pharmaceutical, biotechnology, academic, and healthcare institutions. Their core capabilities span genomics services through GENEWIZ, cryogenic storage systems, laboratory automation, and informatics solutions. The company provides reliable cold-chain sample management, automated storage systems, consumables, instruments, and laboratory information management systems (LIMS) to support drug development, clinical research, and advanced cell therapies. Azenta's mission focuses on helping life sciences organizations operate with greater speed and precision while maintaining sample integrity throughout the research continuum.