Sales Ops Coordinator - 3343046

This position requires someone who can work effectively in a team environment and independently. This role will interact with customers daily, ensuring prompt professional communication is a must. Responsibilities unique to this position include building strong relationships with our customers, Client Legal Counsel, BSCI Legal Counsel, the team, and leadership.

Responsibilities

• Plan, initiate, and facilitate completion of Business Associate Agreements, as the customer-facing liaison between Client Legal Counsel and BSCI Legal Counsel and the Marketing team.
• Track the progress of Agreements with client Legal counsel and BSCI Legal counsel and key stakeholders.
• Follow up to ensure agreements are progressing through the review and approval process while ensuring all steps are being followed appropriately and in a timely manner
• Manage and track status of BAAs
• Communicate signed agreements once finalized
• Identify, communicate, and document issues and/or gaps across agreements.
• This individual must adhere to compliance regulations.
• Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.
• Track, analyze, and interpret metrics related to BAA process to identify trends and areas for continuous improvement.
• Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.
• Create how-to documents and work instructions to support internal and external processes.
• Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.
• Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.

Requirements

• 4-year degree from accredited college or university
• Proven track record of excellent and timely customer service
• Highly organized with significant attention to detail required
• Proven ability to manage multiple projects and competing priorities with success and accuracy.
• Strong organizational, communication, and project-management skills
• Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce
• Excellence in HCP relationship management
• 1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred