Sales & Parent Alliance Coordinator (Part-Time)
Ora
Summary
The Sales & Parent Alliance Coordinator is a dual role responsible for providing administrative and operational support to both Sales and the Parent Alliance program. This position plays a crucial role in ensuring efficient operations, effective communication, and strong relationships with patients, families, and the community.
Job description
Primary Duties and Responsibilities
Sales Support
- Order and maintain marketing supplies
- Process incoming referrals specific to direct marketing efforts
- Schedule patients for evaluations and feedback sessions specific to direct marketing efforts
- Answer patient inquiries
- Attend community events as needed (may require weekend availability)
- Provides Senior Autism Consultant with weekly updates on sales/marketing efforts
- Assist with internal special events (i.e. Back to School Drive, Holiday Gift Drive, etc.)
- Any additional support as needed
Axis Parent Alliance
- Act as liaison between APA manager and families
- Maintain online presence through regular posting in parent group
- Respond to inquiries from families promptly
- Help schedule families for services
- Create event notifications
- Maintain database of APA families and reach out for event notifications
Social Media Support
- Create social media posts via a variety of social media platforms including but not limited to Facebook, Instagram, and LinkedIn
- Respond to incoming social media inquiries
- Assist potential patients from social media with the registration/scheduling process
DCS Referrals
- Schedule patients for evaluations and feedback sessions that have DCS Case Managers assigned to them
Requirements
- Excellent Customer Service Skills
- Excellent Communication Skills
- Excellent interpersonal skills and ability to interface effectively cross-functionally and within an organization
- Excellent time management skills with a proven ability to meet deadlines
- Microsoft Office/Word/Excel/Outlook
- Works well in a collaborative environment and builds mutual trust and credibility at all levels of the organization
- Demonstrated ability to work independently and self-motivated to achieve business goals
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
- Ability to follow written instructions
Company overview
Ora is the world's leading full-service ophthalmic drug and device development firm, operating as a specialized contract research organization (CRO) focused exclusively on ophthalmology. Founded in 1974 and headquartered in Andover, Massachusetts, the company has over 45 years of experience in advancing eye care innovations globally. Ora provides comprehensive research and development services spanning preclinical studies, clinical trials, regulatory strategy, and product development for both pharmaceutical and medical device companies. With operations across the United States, United Kingdom, Australia, and Asia, the company has helped clients achieve more than 85 product approvals to date. Ora's expertise covers a wide range of ophthalmic conditions including allergy, dry eye, retina diseases, glaucoma, and anti-infective therapies. The company employs over 500 ophthalmology specialists who utilize proprietary clinical models, integrated data solutions, and global regulatory strategies to accelerate product development from concept to market. Ora serves a diverse client base ranging from startups to global pharmaceutical and device companies, positioning itself as the trusted partner for ophthalmic innovation worldwide.