Sales Support Professional
Siemens Healthineers
Summary
Siemens Healthineers is seeking a Sales Support Professional to provide order logistics and administrative support for our Molecular Imaging division in Hoffman Estates, Illinois. In this role, you will manage system and accessory orders from initial processing through production release, shipment, and invoicing. You will collaborate with domestic and international sales organizations, Production Planning, and Factory Installation teams to help ensure orders are accurate, complete, and delivered on time.
Job description
Responsibilities
- Reviewing, revising, and processing system and accessory orders in SAP accurately and within established timelines.
- Maintaining consistent communication with domestic and international sales organizations to manage orders across your assigned geographic territory.
- Partnering with Production Planning to ensure orders are released accurately and on time to support complete and timely shipments.
- Troubleshooting installation-related inquiries and supporting the parts-replacement process for the Factory Installation Team.
- Ensuring all shipped-order activity is invoiced accurately and promptly.
- Monitoring and maintaining the order backlog and proactively addressing potential issues or delays.
- Preparing reports on order activity to support departmental and management reporting needs.
- Collaborating with team members and cross-functional partners to maintain a high level of efficiency, teamwork, and customer service.
Qualifications
- Order management, production scheduling, invoicing, or a related business process.
- SAP Sales and Distribution (SAP SD), Microsoft Excel, and Adobe Acrobat.
- Managing detailed order information while maintaining accuracy and meeting deadlines.
- Communicating effectively with domestic and international colleagues and customers.
- Analyzing issues, identifying solutions, and escalating concerns when appropriate.
- Working proactively, taking initiative, and contributing effectively within a collaborative team environment.
- Balancing independent decision-making with a willingness to seek guidance when needed.
- Bachelor's degree or equivalent experience.
- Strong attention to detail, analytical ability, and organizational skills.
- Excellent written and verbal communication skills.
- A proactive, customer-focused approach to problem-solving.
- Ability to work effectively both independently and as part of a cross-functional team.
Requirements
- Bachelor's degree or equivalent experience
- Order management, production scheduling, invoicing, or related business process
- SAP Sales and Distribution (SAP SD)
- Microsoft Excel
- Adobe Acrobat
- Strong attention to detail
- Analytical ability
- Organizational skills
- Excellent written and verbal communication skills
- Proactive, customer-focused problem-solving
- Ability to work independently and in a cross-functional team
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Life Insurance
- Long-term Disability Insurance
- Short-term Disability Insurance
- Paid Parking
- Public Transportation
- Paid Time Off
- Paid Sick and Safe Time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.