Sales Support Specialist
Baxter International Inc.
Summary
As a Sales Support Specialist, you will support daily customer and sales operations for Baxter's cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management activities, coordinate with third-party partners, and help resolve customer inquiries. Success in this role is measured by accuracy, responsiveness, customer satisfaction, and operational efficiency.
Job description
Your Role at Baxter
As a Sales Support Specialist, you will support daily customer and sales operations for Baxter's cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management activities, coordinate with third-party partners, and help resolve customer inquiries. Success in this role is measured by accuracy, responsiveness, customer satisfaction, and operational efficiency.
Your Team
You will be part of the Customer Operations and Sales Support team, partnering closely with Sales, Customer Service, Operations, Logistics, and external vendors to deliver a best-in-class customer experience. The team is focused on service excellence, continuous improvement, and supporting customers with the tools and solutions they need to improve patient care.
What You'll Be Doing
- Process, review, and track customer and sales orders in accordance with established procedures and quality standards.
- Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support.
- Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information.
- Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity.
- Support lead processing and new account setup activities that contribute to business growth.
- Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments.
- Prepare operational reports, maintain exception logs, and escalate customer or patient concerns in accordance with company procedures.
- Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.
What You'll Bring
- High school diploma or equivalent.
- 1+ years of customer service, sales support, account support, order management, or related experience.
- Experience processing orders, maintaining customer accounts, or supporting operational workflows.
- Experience working with billing, pricing, account management, or customer records.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
- Experience in healthcare, medical device, patient support, or other regulated industries preferred.
- Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service, sales support, account support, order management, or related experience.
- Experience processing orders, maintaining customer accounts, or supporting operational workflows.
- Experience working with billing, pricing, account management, or customer records.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
- Experience in healthcare, medical device, patient support, or other regulated industries preferred.
- Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.
Benefits
- Medical, Dental & Vision
- Life Insurance
- Accident Insurance
- Short-term Disability
- Long-term Disability
- Business Travel Accident Insurance
- Employee Stock Purchase Plan
- 401(k) Matching
- Flexible Spending Accounts
- Educational Assistance
- Paid Holidays
- Paid Time Off
- Family and Medical Leave
- Paid Parental Leave
- Commuting Benefits
- Employee Discount Program
- Employee Assistance Program
- Childcare Benefits
Company overview
Baxter International Inc. is an American multinational healthcare company headquartered in Deerfield, Illinois, founded in 1931. As a leading global medical device manufacturer, Baxter specializes in developing and producing essential medical products for treating chronic and acute medical conditions. The company operates across three primary business segments: Medical Products and Therapies, Healthcare Systems and Technologies, and Pharmaceuticals. Baxter's extensive product portfolio includes intravenous (IV) solutions, infusion pumps, dialysis equipment for kidney disease treatment, surgical technologies, and hospital pharmaceuticals. With approximately 38,000 employees worldwide and annual revenues exceeding $10 billion, Baxter plays a critical role in global healthcare infrastructure. The company is particularly known for its leadership in IV fluid production, manufacturing approximately 60% of the intravenous fluids used in the United States. Baxter's innovations include pioneering developments in artificial kidney technology and advanced surgical products, serving healthcare providers across more than 100 countries. The company maintains a strong commitment to research and development, investing significantly in medical technology advancements that improve patient outcomes and healthcare delivery efficiency.