Sales Support Specialist
Fagron
Summary
The sales support specialist will provide support in a variety of ways. Revenue is driven by professional contact with customers and this role will ensure that we maintain that consistent contact when associates are out of the office. The primary responsibility will be coverage of the business as members of the team are out of the office, handling both inbound and outbound calls and emails. A secondary responsibility will be facilitating sales for house accounts by handling inbound communication and making outbound sales calls.
Job description
About the Job
The sales support specialist will provide support in a variety of ways. Revenue is driven by professional contact with customers and this role will ensure that we maintain that consistent contact when associates are out of the office. The primary responsibility will be coverage of the business as members of the team are out of the office, handling both inbound and outbound calls and emails. A secondary responsibility will be facilitating sales for house accounts by handling inbound communication and making outbound sales calls.
Key Responsibilities
- Coordination and management of commercial agreements in order to provide optimal support to the sales department in order to achieve the sales objectives, as assigned by management.
- Preparation of sales reports, market and price surveys in order to follow up on sales and product evolution and thus support the commercial policy.
- Keeping sales reports up to date and analyzing the sales results in order to ensure correct reporting.
- Providing administrative support to the team including keeping customer information up to date and researching orders.
- Support the intercompany shipping process.
- Draw up quotes and tenders in the frame of public calls for tenders in line with the information obtained from Sales with a view to providing an answer to the customer's question.
- Maintain professional knowledge about the products and sales objectives.
- Assisting the Customer Service team as needed.
- Be the ambassador of Fagron Family Rules, Values and Culture.
- Other duties as assigned.
Set Yourself Apart
- Bachelor's degree or 3+ years of experience working in sales preferred
- Experience working with ERP, CRM and PBI tools strongly preferred
- Computer proficiency skills required including Microsoft office systems
- Ability to work independently as well as within a team environment required
- Excellent written and verbal communication required
- Pharmaceutical industry experience or relevant highly regulated industry
- Excellent verbal and written communication skills
- Must be able to work independently and meet deadlines while maintaining a positive attitude
- Demonstrated ability to collaborate with many different functions
Requirements
- Bachelor's degree or 3+ years of experience working in sales preferred
- Experience working with ERP, CRM and PBI tools strongly preferred
- Computer proficiency skills required including Microsoft office systems
- Ability to work independently as well as within a team environment required
- Excellent written and verbal communication required
- Pharmaceutical industry experience or relevant highly regulated industry
- Must be able to work independently and meet deadlines while maintaining a positive attitude
- Demonstrated ability to collaborate with many different functions
Benefits
- Health, Vision & Dental Insurance
- Company Paid Life Insurance
- Generous Paid Holidays
- Paid Volunteer Time
- Generous Paid Time Off
- 401(k) Matching
- Retirement Savings Plans
- Employee Assistance Program
- Flexible Working Arrangements
Company overview
Fagron is a global pharmaceutical company specializing in pharmaceutical compounding and sterile outsourcing services, dedicated to personalizing medicine to meet individual patient needs. Founded in 1990 in Rotterdam, Netherlands, the company operates in 35 countries worldwide, serving over 150,000 customers across more than 55 countries. Fagron's core business focuses on providing products and services for pharmaceutical drug compounding to hospitals, pharmacists, and healthcare institutions, enabling the creation of tailor-made medications that address specific patient requirements not met by mass-produced pharmaceuticals. The company's innovative approach extends the range of available medications and keeps affordable treatments accessible for patients who need specialized formulations. With Rafael Padilla as CEO, Fagron has grown into a publicly traded multinational group listed on Euronext Brussels and Euronext Amsterdam, employing over 2,000 professionals globally. The company's comprehensive portfolio includes pharmaceutical compounding materials, sterile outsourcing services, and specialized healthcare solutions that support pharmacists and prescribers in delivering personalized patient care.