Sales Technology Enablement Specialist

About the role

Sales Operations is looking for a commercially minded, technology savvy, hands-on teammate to help the Commercial Sales organization get more value from its technology, particularly AI-enabled tools. This role will focus on understanding how sales teams work, identifying practical ways technology can improve their effectiveness, and helping users confidently adopt those solutions. A key area of focus will be the use of Enterprise AI tools (Copilot, Claude, Glean, etc.): helping shape useful skills, agents, workflows, and data-access artifacts that make relevant information easier to find and insights easier to act on. The role will also support effective use of other approved commercial applications.

The Analyst will own the business need, user experience, requirements, testing, and adoption; they will partner with Parexel Data & Technology (D&T) for citizen development as well as any custom work, integrations, or other effort requiring technical engineering. Reporting to the Executive Director, Sales Operations, this person will translate ideas from the Commercial team into practical, supported ways of working. They will combine curiosity about AI with strong communication, follow-through, and a service mindset.

What you'll do

• Improve commercial effectiveness with technology. Spend time with Sales and Commercial users to understand their priorities and friction points, then recommend practical ways to improve preparation, research, account work, communication, and other sales activities.
• Enable AI adoption. Help users apply Enterprise AI and other approved AI-enabled tools to real sales tasks. Develop examples, prompt guidance, short trainings, demonstrations, and office hours that make the tools approachable and useful.
• Shape Enterprise AI experiences. Create and maintain Enterprise AI skills, agents, workflows, and artifacts using available tools' capabilities. Help Sales users and managers access approved data, find relevant information, and surface useful trends, exceptions, or insights—with clear source context and appropriate access controls.
• Coordinate with D&T when development is needed. Serve as the Sales Operations business partner for requests requiring custom development, integrations, or deeper technical changes. Provide clear requirements, represent the user perspective, coordinate decisions, and support business testing and rollout. This role does not own software engineering or custom technical development.
• Support day-to-day use of Sales Technology. Provide first-line guidance for assigned commercial applications; help users navigate features, resolve common issues, and identify when a request should be routed to a platform owner, vendor, or D&T.
• Coordinate business-side administration. Support appropriate user onboarding, access requests, license and usage coordination, documentation, and communications for assigned tools, working with platform owners and D&T as needed.
• Test and improve user-facing solutions. Check workflows and outputs against realistic sales scenarios, gather feedback, identify gaps, and coordinate refinements. Make sure users understand an AI tool's limitations and when to verify its output.
• Promote responsible use. Follow company policies and requirements for data access, privacy, security, and approved use. Help users understand safe practices and escalate concerns through the right channels.
• Measure adoption and value. Track user feedback, adoption, and practical outcomes where possible. Share what is working and recommend where to invest, improve, or stop.
• Keep enablement materials current. Maintain clear, reusable guidance and examples so the Commercial team can find help and apply successful practices consistently.

What success looks like

• Commercial users understand which enterprise approved AI-enabled tools and workflows can help them, and how to use them effectively in their work.
• Enterprise AI experiences make approved information easier to access and help Sales users and managers surface relevant insights with clear source context.
• High-value ideas are translated into defined business requirements and delivered through the appropriate platform capabilities or, when needed, in partnership with D&T.
• New and improved capabilities are tested with users, supported with practical guidance, and adopted beyond one-off demonstrations.
• Users receive timely, approachable support, and common questions are addressed through reusable enablement materials.
• AI is used responsibly, with appropriate permissions, human judgment, and awareness of limitations.
• Improvements are prioritized based on user needs and evidence of adoption or business value.

What you bring

• Typically 3–6 years of professional experience after completing formal education, ideally in sales support, Sales Operations, commercial enablement, business applications, or a related role.
• A strong service orientation and the ability to build trust with sales users, understand how they work, and explain technology in clear, practical terms.
• Genuine curiosity about AI and commercial technology, paired with persistence: you enjoy trying new approaches, learning from what does not work, and helping others find useful applications.
• Experience supporting technology adoption, user training, business processes, or day-to-day use of commercial applications.
• Strong communication, organization, and follow-through; able to manage several initiatives, keep stakeholders aligned, and close the loop with users.
• Good judgment around data sensitivity, permissions, accuracy, and when AI-generated information needs human review.
• Comfort translating business needs into clear requirements and collaborating with technical teams, without needing to be a software developer.

Especially relevant experience

• Supporting a sales, commercial, or business team in adopting new tools or improving existing processes.
• Using Enterprise AI or other AI tools to solve practical work or personal problems; creating useful skills, agents, workflows, or examples with available tools.
• Building personal projects, experimenting with AI, or tinkering with tools because you are curious about what they can do. Home-automation projects are one possible example—not a requirement.
• Training colleagues, writing user-friendly guidance, facilitating office hours, or providing front-line application support.
• Partnering with technical teams to clarify business needs, test changes, and support rollout.

How you work

You are curious, persistent, and focused on the user. You enjoy exploring what technology can do, but you start with the business problem and care most about whether the solution helps the Commercial team. You communicate clearly, make technology approachable using real-world use cases, and follow through from idea to adoption.