Salesforce Administrator
Adelphi Graduate Careers
Summary
The Salesforce Administrator will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes and/or clients and will be motivated, team oriented, and passionate about Salesforce technology.
Job description
Essential Job Functions and Responsibilities
- Reviews and understands general organization needs and context for development projects
- Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
- Implements enhancements and rolls out new features to Salesforce.com
- Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
- Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
- Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added
- Handles management between development sandboxes and production Salesforce.com environment
- Works directly with stakeholders and internal and external developers to plan and implement solutions
- Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
- Serves as a subject matter expert (SME) for Salesforce.com
- Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
- Develops reports, dashboards, and processes to continuously monitor data quality and integrity
- Assists with train-the-trainer program, training people in the use of Salesforce.com
- Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
Patient Privacy
The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to: Snow Policy Training, HIPAA, Adverse Event (AE) Reporting Training, and U.S. Food and Drug Administration (FDA) Training.
Requirements
- Bachelor's Degree or equivalent related experience in business or technology
- 2 or more years as a Salesforce.com administrator
- Two or more years working with business teams on data migration and cleanup
- One or more years of project management
- Strong understanding of Salesforce.com best practices and functionality
- Proven experience developing Salesforce.com enhancements to support core business processes
- Experience with Appexchange and Salesforce-to-Salesforce transfers
- Python and HTML experience strongly desired
- Excellent technical, business, and people skills
- Provide high quality support via both telephone and email
- Well organized and flexible to meet continuously changing priorities and challenges
- Salesforce.com Administrator and Advanced Administration Certification preferred
- Salesforce.com Developer Certification a plus
- Designs, develops and implements custom objects in SFDC
- Implements triggers, workflows, and validation rules in SFDC
- Excellent project management skills with a sense of urgency
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
- Creative and analytical thinker with strong problem-solving skills
- Excellent interpersonal and communication skills
- Experience working with sandbox and production environments to manage/test functional or process changes
- Demonstrated ability to provide instruction to audiences of varying technical backgrounds
- Passionate about solving challenges by leveraging database and technology solutions
Company overview
Adelphi Graduate Careers is the graduate recruitment division of Adelphi Group, a leading global pharmaceutical consultancy and healthcare services organization. Founded in 1986 and part of the Omnicom Corporation since 1998, Adelphi Group provides comprehensive strategic support services across the entire pharmaceutical lifecycle. The company specializes in strategic product development consultancy, health economics and outcomes research, real-world disease understanding, market research, medical communications, and post-marketing brand support services. With a global network of offices across the US, Europe, and Asia employing over 1,000 staff worldwide, Adelphi supports the world's leading pharmaceutical and healthcare organizations to improve patients' lives. The graduate program recruits talented individuals across various disciplines including life sciences, psychology, business studies, and health economics, offering roles in research, health economics, client services, and medical writing. Adelphi has been recognized as the 'Top Pharmaceutical Consultancy in Europe 2025' for its innovation and unique contributions to the life sciences sector.