Salesforce Administrator
ADVANCED MEDICAL TECHNOLOGY ASSOCIATION
Summary
The Salesforce Administrator is responsible for the administration, configuration, training and on-going support of the Salesforce platform. This position will work closely with the Director, Customer Information Systems and internal stakeholders to implement system enhancements and help to ensure that data quality is maintained. They will serve as support for complex issues reported by staff. In addition, they will also help support third-party systems used by AdvaMed.
Job description
Purpose of Position
The Salesforce Administrator is responsible for the administration, configuration, training and on-going support of the Salesforce platform. This position will work closely with the Director, Customer Information Systems and internal stakeholders to implement system enhancements and help to ensure that data quality is maintained. They will serve as support for complex issues reported by staff. In addition, they will also help support third-party systems used by AdvaMed.
Essential Duties of Position
- Serves as the primary administrator of the Salesforce platform, including user management, custom objects, fields, validation rules, flows, page layouts, and related configurations
- Implements approved Salesforce enhancements, updates, and system improvements
- Analyzes, develops, and maintains reports, dashboards, and data solutions using Salesforce and other organizational data sources
- Performs ongoing monitoring of data quality, integrity, and consistency within Salesforce and related systems
- Supports integrations, applications, websites, Experience Cloud sites, and business processes that interact with Salesforce and related platforms
- Coordinates requirements, documents integration needs, and participates in the design, implementation, testing, and support of data integrations
- Researches and evaluates Salesforce releases and recommends functionality improvements aligned with organizational needs
- Researches and identifies opportunities to improve business processes, system utilization, data quality, and user adoption; implements approved enhancements and governance practices
- Develops and maintains system documentation, standard operating procedures, and user training materials
- Provides advanced Salesforce support, troubleshooting, guidance, and training to staff and power users
- Coordinates and collaborates with internal stakeholders, departments, and external vendors to support business requirements and system effectiveness
- Performs other duties as assigned
Knowledge, Skills, and Abilities
- Extensive hands-on experience administering and supporting the Salesforce platform
- Experience collaborating with staff, stakeholders, and external vendors to deliver technology solutions
- Experience supporting integrations between Salesforce and third-party systems such as Map Your Show, Maritz Global Events, Cvent, HubSpot, or similar platforms
- Experience with reporting, analytics, and data-query tools such as SQL, Power BI, Tableau, Business Objects, or comparable technologies
- Experience gathering business requirements and translating them into practical system solutions
- Experience providing user support, training, testing, documentation, and customer service
- Strong understanding of data quality, data governance, and system administration best practices
- Excellent organizational skills and attention to detail
- Strong troubleshooting, analytical, and problem-solving abilities
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
- Ability to work effectively both independently and collaboratively
- Effective verbal, written, presentation, and interpersonal communication skills
Specifications
- Minimum Education Required: B.S., in Computer Science/Information Technology, or equivalent
- Minimum Experience Required: 5+ years of relevant database experience, preferably in a trade association or professional society
- 4+ years of experience with administering the Salesforce platform
- Travel Required: Up to 5% domestic travel
- Hybrid Work Policy: Teleworker: Employees report onsite regularly with some duties performed at home-based or alternative worksites within the Washington, DC Metropolitan area (DC, MD, VA). Minimum 2 days onsite per week.
- Starting Range: $92,575 - $104,600
Requirements
- B.S. in Computer Science/Information Technology, or equivalent
- 5+ years of relevant database experience
- 4+ years of experience administering the Salesforce platform
- Extensive hands-on experience administering and supporting the Salesforce platform
- Experience collaborating with staff, stakeholders, and external vendors to deliver technology solutions
- Experience supporting integrations between Salesforce and third-party systems such as Map Your Show, Maritz Global Events, Cvent, HubSpot, or similar platforms
- Experience with reporting, analytics, and data-query tools such as SQL, Power BI, Tableau, Business Objects, or comparable technologies
- Experience gathering business requirements and translating them into practical system solutions
- Experience providing user support, training, testing, documentation, and customer service
- Strong understanding of data quality, data governance, and system administration best practices
- Excellent organizational skills and attention to detail
- Strong troubleshooting, analytical, and problem-solving abilities
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
- Ability to work effectively both independently and collaboratively
- Effective verbal, written, presentation, and interpersonal communication skills
Benefits
- Hybrid Work Policy
- Minimum 2 days onsite per week
- Up to 5% domestic travel
Company overview
The Advanced Medical Technology Association (AdvaMed) is the world's largest medical device trade association, headquartered in Washington, D.C. Founded in 1974, AdvaMed serves as the collective voice for medical technology companies producing medical devices, diagnostic products, and health information systems. The association represents approximately 80% of U.S. medical technology firms, whose products account for nearly 90% of annual healthcare technology purchases in the United States and over 40% globally. AdvaMed's mission is to advocate for legal, regulatory, and economic environments that advance global healthcare by ensuring worldwide patient access to medical technology benefits. The organization promotes policies fostering high ethical standards, rapid product approvals, appropriate reimbursement, and international market access. With over 400 member companies ranging from industry giants to innovative startups, AdvaMed operates globally with presence in Europe, India, China, Brazil, and Japan. The association focuses on five core policy pillars: improving FDA regulatory processes, restructuring CMS coverage and payment systems, reforming U.S. tax policies, enhancing international market access, and supporting R&D infrastructure development.