Salesforce Administrator

Position Summary

We are seeking a highly motivated and business-focused Salesforce Administrator to serve as the primary owner and administrator of our Salesforce platform. This role will be responsible for the day-to-day management, optimization, and continued evolution of Salesforce to support Sales, Marketing, Client Services, Operations, and other cross-functional teams.

The ideal candidate combines strong technical Salesforce expertise with a consultative mindset, enabling them to translate business needs into scalable solutions. They approach the platform with a Salesforce architect mindset, thinking beyond immediate requirements to design scalable, sustainable, and well-governed solutions that align with the organization's long-term business and technology objectives.

This individual will drive user adoption, improve operational efficiency through automation, maintain data integrity, and deliver meaningful reporting and analytics that support strategic decision-making.

This is an excellent opportunity for someone who enjoys building processes, solving complex business challenges, and making a direct impact on organizational growth through technology.

Key Responsibilities

• Serve as the primary administrator and owner of the Salesforce platform.
• Manage user access, security settings, system configurations, and platform maintenance.
• Evaluate business requirements through an architectural lens, ensuring Salesforce solutions are scalable, maintainable, secure, and aligned with enterprise best practices and future growth objectives.
• Build and maintain Salesforce automations, workflows, reports, and dashboards.
• Partner with business stakeholders to gather requirements and develop scalable Salesforce solutions.
• Ensure data integrity through audits, data management, and quality control processes.
• Troubleshoot system issues and provide day-to-day user support and training.
• Support system enhancements, integrations, testing, and deployment activities.
• Identify opportunities to improve business processes and drive Salesforce adoption across the organization.
• Stay current on Salesforce releases, best practices, and new functionality.
• Perform other duties as assigned.

What You'll Bring

• 3-5 years of Salesforce Administration experience, with a proven track record of successfully building, enhancing, and supporting Salesforce environments.
• Salesforce Administrator Certification (ADM-201) preferred
• Experience within healthcare, pharmaceutical, PBM, or other highly regulated industries preferred.
• Strong understanding of Salesforce configuration, automation, data management, reporting, and user security.
• Demonstrated ability to translate business requirements into scalable Salesforce solutions that improve efficiency and user experience. Possesses a Salesforce architect mindset with the ability to consider platform design, data architecture, integrations, governance, technical debt, and long-term scalability, regardless of formal architect certification.
• Ability to balance tactical business needs with strategic platform design, serving as both a trusted administrator and a forward-thinking Salesforce solution architect.
• Experience partnering with cross-functional teams and managing multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and troubleshooting skills with a focus on continuous improvement.
• Ability to work independently, take ownership of initiatives, and drive projects from concept through implementation.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered.