Summary

Medical Essential Diagnostics (M.E.D.) is a specialized diagnostic healthcare provider based in Princeton, New Jersey, founded in 2022. The company focuses exclusively on providing comprehensive cardiopulmonary diagnostic examinations for first responders, essential workers, and state employees across New Jersey. Their core mission is to deliver tailored medical care to frontline workers who operate in high-stress environments, with a particular emphasis on early detection of asymptomatic cardiovascular and pulmonary diseases. M.E.D. operates through their innovative "Save My Life" program, which offers annual cardiovascular and pulmonary medical evaluations designed to catch and prevent cardiac complications before they become untreatable. Their services include stress tests, echocardiograms, pulmonary function tests, vascular ultrasounds, bloodwork, electrocardiograms, and specialized testing for police officers, firefighters, paramedics, EMTs, and educators. The company is staffed by board-certified cardiologists and pulmonologists who provide care specifically tailored to the unique occupational health risks faced by essential workers. With multiple locations throughout New Jersey, M.E.D. has established itself as a vital healthcare partner for the state's emergency response and essential service communities.

Job description

Key Responsibilities

Interact with patients to schedule appointments, provide necessary information, and address inquiries.
Educate patients on pre-appointment requirements.
Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
Proficiently use EHR system.
Take or respond to calls promptly.
Using scheduling strategies and tools to keep up with patient volume in clinics.
Send KPI report to manager.
Participate in regular meetings to discuss scheduling challenges and implement improvements.
Adhere to HIPAA.
Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
Knowledge of the product or service being offered and the industry.
Other duties as assigned.

Qualifications

Previous experience in medical scheduling, administrative support, or a related field.
Familiarity with medical terminology and scheduling procedures.
Proficiency in using scheduling software and EHR systems.
Strong interpersonal and communication skills.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in a team and independently.
Persistence and resilience in handling rejection and overcoming objections.
Self-motivated and driven.
Ability to adapt to changing priorities, schedules, and patient needs.
Ability to handle a high volume of scheduling requests efficiently.
Basic computer skills.
8:30am-4:30pm Monday-Friday

Requirements

Previous experience in medical scheduling, administrative support, or a related field.
Familiarity with medical terminology and scheduling procedures.
Proficiency in using scheduling software and EHR systems.
Strong interpersonal and communication skills.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in a team and independently.
Persistence and resilience in handling rejection and overcoming objections.
Self-motivated and driven.
Ability to adapt to changing priorities, schedules, and patient needs.
Ability to handle a high volume of scheduling requests efficiently.
Basic computer skills.

Company overview

Medical Essential Diagnostics (M.E.D.) is a specialized diagnostic healthcare provider based in Princeton, New Jersey, founded in 2022. The company focuses exclusively on providing comprehensive cardiopulmonary diagnostic examinations for first responders, essential workers, and state employees across New Jersey. Their core mission is to deliver tailored medical care to frontline workers who operate in high-stress environments, with a particular emphasis on early detection of asymptomatic cardiovascular and pulmonary diseases. M.E.D. operates through their innovative "Save My Life" program, which offers annual cardiovascular and pulmonary medical evaluations designed to catch and prevent cardiac complications before they become untreatable. Their services include stress tests, echocardiograms, pulmonary function tests, vascular ultrasounds, bloodwork, electrocardiograms, and specialized testing for police officers, firefighters, paramedics, EMTs, and educators. The company is staffed by board-certified cardiologists and pulmonologists who provide care specifically tailored to the unique occupational health risks faced by essential workers. With multiple locations throughout New Jersey, M.E.D. has established itself as a vital healthcare partner for the state's emergency response and essential service communities.