Summary

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Job description

A Day in the Life

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

What's Required

Candidates must reside in Michigan and be within a reasonable driving distance of Munson Healthcare – Manistee, MI.

High school graduate and/or equivalent experience in related clerical employment and public contact.
Medical terminology or knowledge of Radiology not required, but preferred.
Advanced computer experience, with typing skills of 45 WPM required.
Previous experience in a call center environment and/or a medical office, preferred.
The ability to multitask, answer multiple back to back phone calls.
Organizational skills, effective time management, flexibility and self-motivation are essential.

Schedule

This is a full-time benefitted position. M-F no weekends. Day Shift.

Requirements

High school graduate and/or equivalent experience in related clerical employment and public contact
Advanced computer experience
Typing skills of 45 WPM
Ability to multitask and answer multiple back to back phone calls
Organizational skills
Effective time management
Flexibility
Self-motivation
Must reside in Michigan and within reasonable driving distance of Manistee, MI

Benefits

Tuition reimbursement
Paid holidays
Generous PTO
Employee discounts
Free retirement counseling
Free wellness platform
Full benefits

Company overview

Munson Healthcare is a comprehensive regional healthcare system serving northern Michigan and the surrounding areas. As a leading healthcare provider in the region, Munson Healthcare operates multiple hospitals, medical centers, and outpatient facilities across a 25-county service area. The system is anchored by Munson Medical Center in Traverse City, which serves as the region's tertiary referral center and Level II Trauma Center. Munson Healthcare provides a full spectrum of medical services including primary care, specialty care, emergency services, surgical services, cancer care, heart and vascular services, women's health, and behavioral health services. The organization is committed to delivering high-quality, patient-centered care while also focusing on community health initiatives and preventive care programs. With a strong emphasis on clinical excellence and innovation, Munson Healthcare collaborates with academic medical centers and participates in clinical research to bring advanced medical treatments to the communities it serves. The healthcare system plays a vital role in the regional economy and public health infrastructure of northern Michigan.