Scheduling Coordinator
Lehigh Valley Health Network
Summary
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.
Job description
Job Duties
- Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
- Schedules patients for physician appointments and diagnostic test procedures.
- Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
- Monitors practice protocols and department procedures and makes recommendations for improvement.
- Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
- Serves as a resource for staff, physicians, and referring offices.
- Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.
Minimum Qualifications
- High School Diploma/GED
- 6 months medical office, call center or customer service oriented work experience or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
- Ability to maintain strict level of confidentiality.
- Ability to work in a fast paced environment while handling multiple responsibilities.
- Detail-oriented with the ability to enter information accurately into electronic systems.
- Demonstrates ability to handle stressful situations.
- Proficient in Microsoft Office applications.
Preferred Qualifications
- Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
- Bi-lingual English/Spanish.
Requirements
- High School Diploma/GED
- 6 months medical office, call center or customer service oriented work experience or completion of an Associate's Degree program or higher
- Ability to maintain strict level of confidentiality
- Ability to work in a fast paced environment while handling multiple responsibilities
- Detail-oriented with the ability to enter information accurately into electronic systems
- Demonstrates ability to handle stressful situations
- Proficient in Microsoft Office applications
- Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
- Bi-lingual English/Spanish
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.