Scheduling Coordinator - Physician Practice
Lehigh Valley Health Network
Summary
Works closely with patient navigators, clinicians, hospital staff, referring physicians, and insurance carriers while providing administrative and scheduling support throughout the practices.
Job description
Job Duties
- Obtains all necessary information required to maintain provider schedules.
- Maintains overall coordination of provider availability to cover services as required by the practice including office hours, in-patient and out-patient, scheduled meetings and conferences, and vacation or time off.
- Monitors and updates schedule throughout the day and distributes changes to all affected parties.
- Anticipates patients' expectations and educational needs; understands basic requirements for all procedures performed to be able to answer basic patient inquiries or to direct the inquires to the appropriate area or person.
- Monitors use of scheduled time and monitors schedule for conflicts.
- Updates patient charts and electronic health record information with pertinent patient and insurance information.
- Attends and participates in scheduled contract, committee, and all-staff meetings.
Minimum Qualifications
- High School Diploma/GED
- 2 years Experience in a healthcare setting.
- Demonstrate initiative.
- Ability to handle multiple tasks efficiently and timely.
- Computer skills and word processing proficiency.
- Knowledge and working use of medical terminology.
Preferred Qualifications
- Associate's Degree
- 4 years Experience in a healthcare setting.
- Knowledge of physician practice scheduling software
Requirements
- High School Diploma/GED
- 2 years Experience in a healthcare setting
- Demonstrate initiative
- Ability to handle multiple tasks efficiently and timely
- Computer skills and word processing proficiency
- Knowledge and working use of medical terminology
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.