Security Officer - evenings
Mass General Brigham
Summary
Ensures a safe and secure environment; provides protective service and response for the protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department personnel. According to Department Policy and Procedure, this role will assume a leadership position responsible for assisting with the orientation, training, and performance of line staff; it requires an above-average ability in the areas of leadership, training, operational systems, and investigations. May assist in the day-to-day supervision and other duties as requested or required. Assumes the position of "responsible charge person" absent a supervisor.
Job description
- Assists a Supervisor/Manager with responsibility for the day-to-day operations; in the absence of a Supervisor, will assume a responsible charge position.
- Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details.
- Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e., any failure of persons, equipment, policy, or procedure, disruptive to normal business, or having potential for negative consequence or publicity).
- Facilitates shift training of personnel. Assists with New Employee Orientation, on-the-job Training, and In-Service training of personnel, promoting their growth and development. Documents personnel training records and track completion, certification, re-certification, and general compliance standards are updated as needed.
- Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentiality standards at all times.
- Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved in specific incidents. Notify the appropriate law enforcement agencies of potential/actual civil or criminal misconduct and detain suspicious individuals as necessary. When authorized, make arrests as appropriate. Participate in subsequent court proceedings as required.
- Participates in administrative functions such as, but not limited to, creating hospital-issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, documenting hospital-issued key numbers in the database, and other duties assigned by the Security leadership team.
Requirements
- Bachelor's Degree in Criminal Justice preferred
- Can this role accept experience in lieu of a degree? No
- Class D Passenger Vehicle Driver's License preferred
- Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred
- Strong interpersonal, communication, and customer service skills
- Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression
- Effectively manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios
- Strong problem-solving skills
- Critical and analytical thinking, good judgment, prioritization, and industrious and creative problem-solving
- Demonstrates an understanding of community policing, risk analysis, and crime prevention concepts and practices
- Recognize, acknowledge, respect, and effectively interact with all people to establish positive relationships and gain the trust and respect of others
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.