Security Officer - weekends
Mass General Brigham
Summary
Brigham and Women's Hospital has established a new, in-house Police & Security Department. As a Security Officer, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community.
Job description
Principal Duties and Responsibilities
- Provide protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
- Patrol buildings and grounds, identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages.
- Provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful; create safety awareness among the hospital community.
- Provide emergency response to a variety of situations.
- Conduct preliminary investigations into thefts, shortages and other complaints involving potential misconduct.
- Provide escorts for staff, visitors and patients as requested.
- Perform patient restraints; detains individuals suspected of criminal conduct.
- Maintain accountability for valuables/property and other forms of evidence.
- Assist motorists with jump starts and lockouts.
- Prepare and submit written reports in a complete and accurate manner and log all incidents.
- May be assigned to special duties such as Bike Patrol and/or Community Liaison Officer.
- May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community based health clinics.
- Will be cross-trained in other locations beyond normally assigned work space.
- May be required to work other shifts and/or locations when necessary.
- Perform additional duties as assigned.
Skills, Abilities, and Competencies Required
- Exemplary customer service and communication skills.
- Must be able to handle complex interpersonal situations and crisis management scenarios.
- Strong risk analysis and organizational skills.
- Reliable and flexible.
- Must be able to gather, analyze, evaluate, and utilize facts and evidence.
- Interview victims, complainants, witnesses, and suspects.
- Must be able to prepare clear and concise reports and routine correspondence.
- Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
- Must be able to read, write and speak English fluently.
- Fluency in more than one language strongly preferred.
Working Conditions
- Physically must be able to lift 50 pounds.
- Ability to stand/walk for a minimum of 8 hours.
- Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary.
- Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations.
- Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.
Requirements
- Minimum of a high school diploma required
- Associate's or Bachelor's degree in criminal justice or related field preferred
- 1-3 years of security or related experience preferred
- Must possess and maintain a valid Driver's license from state of residence
- Must submit to and pass an initial and annual criminal background check
- Must obtain and maintain required certifications: CPR/AED/First Aid, Narcan (Naloxone) Training, AVADE/HDTS De-Escalation Training, IAHSS Basic Officer Certification (within first 90 days)
- Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred
- Exemplary customer service and communication skills
- Must be able to handle complex interpersonal situations and crisis management scenarios
- Strong risk analysis and organizational skills
- Reliable and flexible
- Must be able to gather, analyze, evaluate, and utilize facts and evidence
- Must be able to prepare clear and concise reports and routine correspondence
- Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
- Must be able to read, write and speak English fluently
- Fluency in more than one language strongly preferred
- Physically must be able to lift 50 pounds
- Ability to stand/walk for a minimum of 8 hours
- Ability to run to any emergency within the hospital and adjoining campuses
- Strong sight and hearing abilities
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.