Self Healing Supply Chain Senior Director

The Self-Healing Supply Chain (SHSC) program follows a Sense, Assess, Heal and Learn loop, using AI and end-to-end enterprise data to detect issues, assess impact, simulate scenarios, recommend actions and learn from outcomes. It brings together Decision Intelligence, a supply chain digital twin and knowledge graph, risk sensing and an AI-powered supply chain assistant, with control tower capabilities in development.

Reporting to the Executive Director, Digital Supply Chain, you will lead a multi-location core team of Decision Architects, workstream leads and change and communications specialists, and direct a wider delivery network across IT, data, business services and external partners.

What you'll do

• Set the SHSC vision, strategy and decision roadmap, defining which decisions to support, augment or automate, and the right level of autonomy for each; lead annual integrated planning to deliver one prioritized, resourced portfolio.
• Lead day-to-day program management and line-manage the core team; chair steering committees, integrated plan reviews and quarterly benefit reviews; lead a fixed-capacity delivery model.
• Steer the Decision Architecture discipline so every use case starts from a clearly defined business decision; shape the roadmap for the Decision Intelligence platform, including controlled write-back to ERP and planning systems and progression from human-in-the-loop to human-on-the-loop automation.
• Implement a governed intake, assessment and prioritization process with clear decision gates; build business cases and track benefits through accountable business owners, measuring adoption as well as delivery.
• Grow internal Decision Architecture capability through secondments and a common accreditation pathway; guide the move from partner-led delivery to internal ownership.
• Build trusted relationships with senior leaders, business functions and strategic technology partners, owning partner performance, commercial value and knowledge transfer.
• Maintain risk and KPI frameworks, lead critical dependencies such as ERP transformation, data readiness and integration architecture, and apply risk-based human oversight suited to a GxP-regulated environment.
• Redesign roles, routines and decision rights so planners move from collecting data to managing exceptions; build trust through explainable recommendations and transfer mature capabilities into business ownership.

Essential for the role

• Bachelor's Degree
• 10+ years leading large-scale digital transformation programs with cross-functional teams, ideally in supply chain planning or logistics
• Deep understanding of end-to-end supply chain operations and business processes, ideally in a complex, regulated manufacturing environment
• Experience in decision-centric design (Decision Architecture), breaking complex operational decisions into triggers, logic, trade-offs and guardrails
• Experience leading Decision Intelligence or AI-enabled decision portfolios from MVP to scale-up and business-as-usual operation, including human-in/on-the-loop governance and write-back to ERP and planning systems
• Management-level experience of digital supply chain platforms (e.g., ERP, APS) and a record of effective partnership with IT
• Track record of building internal capability, moving delivery from external partners to business ownership, and shaping data and architecture demand
• Experience with decision intelligence platforms

Desirable for the role

• MBA degree
• Pharmaceutical or healthcare industry experience, including the regulatory environment
• Experience in a global role handling international supply chain challenges
• Proficiency in Agile methods and structured project management frameworks
• Familiarity with supply chain technologies such as OMP, SAP (including S/4HANA), Resilinc, project44, One Network, Celonis, Neo4j knowledge graphs and Optilogic