Senior Analyst, Customer Installation Support
Stryker
Summary
At Stryker, our Senior Analyst, Customer Installation Support role plays a critical part in delivering successful customer installations by coordinating resources, driving project execution, and improving operational processes. You'll have the opportunity to lead complex projects, collaborate across teams, and make a measurable impact on customer satisfaction and operational efficiency.
Job description
What You Will Do
- Lead customer installation projects from initiation through final implementation, ensuring alignment with project objectives, timelines, and customer expectations.
- Develop comprehensive project plans that define scope, resource requirements, costs, regulatory considerations, and measurable outcomes.
- Manage project schedules, budgets, and scope changes while maintaining accurate documentation and ensuring successful project completion.
- Identify project risks, assumptions, and constraints, implementing solutions to minimize disruptions and maintain project progress.
- Collaborate with cross-functional teams and stakeholders to coordinate resources, resolve challenges, and ensure alignment throughout project execution.
- Analyze project performance metrics to identify trends, measure results, and drive data-informed decisions.
- Improve installation processes by developing standardized workflows, implementing efficiencies, and supporting continuous improvement initiatives.
- Guide project teams through training, mentoring, and prioritization of deliverables to support productivity, accountability, and timely execution.
What You Will Need
Required Qualifications
- Bachelor's degree or Associates Degree with a minimum 4 years of relevant work experience or high school diploma/GED with a minimum 6 years of relevant work experience.
- Minimum 2 years of additional relevant work experience beyond the applicable minimum experience requirement.
Preferred Qualifications
- Foundational knowledge of project management principles, methodologies, and processes.
Requirements
- Bachelor's degree or Associates Degree with a minimum 4 years of relevant work experience or high school diploma/GED with a minimum 6 years of relevant work experience.
- Minimum 2 years of additional relevant work experience beyond the applicable minimum experience requirement.
- Must be legally authorized to work in the U.S. and not require employment-based sponsorship now or in the future.
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.