Senior Analyst, EKS Beef Operations

Your Role: Senior Analyst, EKS Beef Operations

Elanco Knowledge Solutions (EKS) provides comprehensive data solutions that empower producers to improve their bottom line and prioritize the health and welfare of their animals. Our EKS Operations Beef team is dedicated to helping Elanco's commitment to farm animal productivity through the development and support of the Benchmark Program, Experior data collection and PenPoint Sort on-farm system which support beef producers in understanding and managing their operational goals.

Data Strategy and Reporting

• Assess the accuracy of and find outliers and issues in biological data sets using technology (Excel, JMP, SQL, custom automation etc).
• Excel at finding, investigating, and resolving data anomalies in the data transformation flow, from external data sources to final data repositories.
• Understand, implement, and document best practices for collecting, securing, validating, matching, and maintaining data.
• Master, optimize, and automate existing data processes, collaborating with internal and external teams to improve data flows and system integrations.
• Proactively identifying system enhancements to ensure continuous improvements and system ROI.
• Maintain the highest standards of data privacy and security, complying with regulations and internal policies.

Customer Focus

• Provide expert consultation and troubleshooting on customer data issues, collaborating with internal and external stakeholders to resolve issues effectively and timely via phone, email, and live chat support.
• Resolve or escalate issues appropriately, ensuring customer needs are met through strong personal accountability and follow-up.
• Collaborate across internal teams and customers to identify and implement feedback enabling a frictionless user experience.
• Create and maintain training materials for EKS Operations process and procedures.
• Train new team members in EKS Operations processes and procedures.
• Help prepare training materials for sales teams and external users.

Platform Development

• Facilitate and collaborate efforts with the EKS Beef Operations team, internal stakeholders, and IT vendors to accurately define critical customer needs, create system requirements, identify solutions, and deliver mobile and web-based applications.
• Accountable to create and implement project management plans to track milestones, manage dependencies and risks, and ensure cross-functional team accountability both internally and externally.
• Effectively communicate project status and risks to key stakeholders on a regular basis.
• Coordinate and execute successful cross-functional user testing and launch activities of new solutions.
• Utilize process efficiency, learning agility and critical thinking skills for continuous improvement of technical solutions, existing systems, tools, and processes.