Senior Analyst, ERP Systems

Position Summary

The Senior Analyst ERP Systems designs, develops, and implements enterprise resource planning systems while ensuring their effective use, managing upgrades, including integrations with multiple independent software vendor (ISV) systems and identifying opportunities to improve efficiency. Working closely with analysts, subject matter experts, and business sponsors, the Senior Analyst serves as a liaison between technical teams and end-user departments. This role involves evaluating business needs, translating user requirements and challenges into technical specifications, and coordinating with internal technical teams or external vendors as appropriate. This role also assesses the business implications of proposed solutions and helps define and document technology strategies that support current operations and future organizational needs.

Essential Functions

• Possesses extensive knowledge of applicable ERP systems, including Financials, Manufacturing, Supply Chain, Procurement, Inventory Management, Order Management, and related business applications, as well as testing methodologies, training, business process analysis, and system implementation practices.
• Fully understands the capabilities and limitations of ERP systems in relation to organizational business processes.
• Responsible for modifying, configuring, testing, debugging, deploying, and supporting software applications to meet the operational and strategic needs of the organization's ERP ecosystem.
• Responsible for configuration management and documentation of application and system architecture.
• Prepares technical implementation plans and delivers integrated solutions, including action plans, milestones, timelines, dependencies, and critical paths required for successful implementation.
• Builds and maintains strong partnerships between IT and business functions, including Finance, Manufacturing, Supply Chain, Procurement, and Operations, ensuring timely support of day-to-day business needs and strategic initiatives.
• Establish and maintain ERP systems and continuously improve them through upgrades, process optimization, automation initiatives, system expansion, and ongoing development.
• Demonstrates the ability to manage multiple concurrent projects, priorities, and customer-driven deadlines while maintaining high-quality service delivery.
• Participates in customer and end-user training activities, including reviewing, developing, and maintaining training materials, training schedules, process documentation, and knowledge-transfer programs.
• Analyzes, designs, and implements process improvement initiatives across Finance, Manufacturing, Supply Chain, Procurement, and Operations.
• Collaborates with technology teams and business stakeholders to manage solution design, implementation, training, change management, and ongoing support.
• Manages data verification, data conversion, data mapping, and validation activities.
• Performs data analysis, develops complex queries, and creates operational and management reports.
• Analyzes, interprets, and presents business data to stakeholders at all organizational levels.
• Responds to end-user reporting requests and develops ad hoc, operational, financial, manufacturing, and supply chain reports to support business decision-making.
• Identifies opportunities for automation, standardization, and optimization of end-to-end business processes, leveraging ERP functionality and best practices to improve efficiency, data accuracy, and business performance.
• Manage the day-to-day activities of the team to include the hiring and training of new team members, coaching employees and monitoring performance.
• Create, edit and adhere to Standard Operating Procedures (SOPs), process improvements, and standardization of templates.
• Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Education & Experience

High school diploma or equivalent with 11+ years' experience as an ERP Administrator or Business Systems Analyst or equivalent supporting ERP Systems is required; OR Bachelor's degree with 7+ years' experience as an ERP Administrator or Business Systems Analyst supporting ERP Systems or equivalent is required. Working with Independent Software Vendors (ISV) applications required. Understanding of the pharma industry including manufacturing and supply chain preferred.

Knowledge, Skills, & Abilities

• Ability and high aptitude for understanding and learning new software packages, and the ability to understand end business processes.
• Ability to form and maintain relationships and gain trust and respect from Stakeholders – internal and external.
• Ability to communicate with non-IT staff at all levels.
• Ability to think strategically but adopt a hands-on approach and roll up your sleeves to get the job done.
• Strong working knowledge/experience of Microsoft D365 F&O ERP system.
• Strong interpersonal and influencing skills.

Working Environment / Physical Environment

This position works on site as noted in their offer letter. Regular work schedule is Monday – Friday, within standard business hours. Flexibility is available with manager approval. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer. Lift and carry materials weighing up to 20 pounds. This position requires extensive use of computer keyboards and monitors.