Senior Application Analyst
Abbott
Summary
At Abbott Cancer Diagnostics, we're cancer fighters. Our mission is to change lives through advances in cancer detection and treatment guidance. As a Senior Application Analyst, you will work on business systems design and configuration, upgrades, and improvements for assigned technology platforms.
Job description
Essential Duties
- Lead the estimation of enhancement or support requests.
- Guide workflow design, configure and test system changes, and analyze technical issues.
- Liaise with business systems stakeholders and software vendor's implementation staff, ensuring alignment of business needs with delivery of systems changes.
- Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
- Participate in training and work with end users.
- Troubleshoot problems and questions.
- Provide end-user support for issues entered into tracking systems.
- Review the status of projects and issues with project leadership.
- Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
- Act as delegate for Applications Manager for incident or problem resolution.
- Provide mentorship for other peers and leadership to solve problems.
- Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team.
- Ability to work within normal business hours, as well as on-call, with potential for nights and weekends.
Minimum Qualifications
- Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree.
- 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
- Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
- Authorization to work in the United States without sponsorship.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Preferred Qualifications
- Applicable certifications with preference given to Epic Professional Billing and Release of Information (ROI)
- Professional working knowledge in Health Care or Biotechnology
- Professional working knowledge with agile delivery methodologies
Requirements
- Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree.
- 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
- Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
- Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
- Authorization to work in the United States without sponsorship.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.