West Pharmaceutical Services logo

Senior Associate, Human Resources

West Pharmaceutical Services

Exton, PAHybridPosted 16 days ago
Full TimeSenior LevelCorporate FunctionsMedical Device
Original posting ↗

Summary

The Senior Specialist, Human Resources is a dual-focus role supporting workforce enablement for the Proprietary Segment and HR business partnering for an assigned client group. This role uses data, analytics, and storytelling to translate workforce information into actionable insights for leaders, leveraging tools such as Power BI, SAP, PowerPoint, and AI-enabled technologies.

Job description

Essential Duties and Responsibilities

  • Provides day-to-day HR business partner support to an assigned client group, advising managers and employees on policies, procedures and people matters and escalating complex employee relations issues as appropriate.
  • Uses in-depth expertise and experience to handle situations in various HR areas including performance management, onboarding, offboarding, compensation planning, training, benefits and payroll, and supports employees, leaders and HR partners through the performance management cycle within the HR system.
  • Partners with Talent Acquisition and Compensation on staffing needs, job descriptions, requisitions, offers, leveling and pricing.
  • Maintains solid knowledge of and ensures compliance with employment-related laws, regulations, policies, work procedures and safety rules, and liaises with Legal on statutory and legal issues.
  • Builds the workforce story for the Segment — using Power BI, PowerPoint and AI-enabled tools to turn workforce data into clear visuals, executive-ready materials and recommendations leaders can act on.
  • Tracks progress, milestones and adoption of talent and HR initiatives and monitors dashboards for workforce health, reporting key metrics and surfacing risks or opportunities for the Segment.
  • Ties talent and HR initiatives together across the Segment so related efforts are sequenced and delivered as one plan, leading working sessions with managers and leaders to align on priorities and presenting progress and recommendations to HR leadership.
  • Launches talent and HR programming as needed, including employee development programs — governance and rollout planning — coordinating delivery with the relevant COEs (such as talent management) and subject matter experts.
  • Supports talent reviews, succession planning and capability assessments by preparing materials, analyzing data, consolidating inputs across operating units and tracking follow-through.
  • Supports change management and communication plans, including execution readiness and contributes to cross-functional HR projects such as culture and process improvement initiatives.

Skills and Competencies

  • Trustworthy, inclusive, communication and presentation to diverse and large audiences, decision making, planning and organizing, personal accountability and attention to detail
  • Strong consultative, interpersonal and client orientation skills
  • Ability to work both independently and in a team environment
  • Capacity to handle confidential and sensitive information and issues in a discrete manner
  • Ability to work in a fast-paced virtual environment in a global organization
  • Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously
  • Read and interpret data, information and documents.
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize.
  • Ability to make independent and sound judgments.
  • Observe and interpret situations, analyze and solve problems.

Education

High school diploma or equivalent required. Bachelor’s degree in Human Resources or a related field preferred. An equivalent combination of education and relevant work experience will be considered.

Work Experience

Minimum 5 years Experience and knowledge of multiple HR disciplines required. Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred.

Preferred Knowledge, Skills and Abilities

  • Experience in HR specialist/generalist work, HR analytics, and/or organizational development, with the potential to grow into a future HR leadership role.
  • Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders.
  • Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports.
  • Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools.
  • Strong program coordination, facilitation, communication, and interpersonal skills.
  • Experience supporting manufacturing, operations, or high-volume production environments preferred.
  • Exposure to talent review, succession planning, and workforce planning processes preferred.
  • Ability to work independently and collaboratively in a fast-paced, global, virtual environment while managing multiple priorities with attention to detail.
  • Project management and change management experience.

License and Certifications

Human Resources\PHR or SHRM-CP preferred

Requirements

  • Minimum 5 years experience and knowledge of multiple HR disciplines required
  • High school diploma or equivalent required
  • Bachelor’s degree in Human Resources or a related field preferred
  • Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred
  • Experience in HR specialist/generalist work, HR analytics, and/or organizational development
  • Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders
  • Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports
  • Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools
  • Strong program coordination, facilitation, communication, and interpersonal skills
  • Experience supporting manufacturing, operations, or high-volume production environments preferred
  • Exposure to talent review, succession planning, and workforce planning processes preferred
  • Ability to work independently and collaboratively in a fast-paced, global, virtual environment while managing multiple priorities with attention to detail
  • Project management and change management experience
  • Human Resources\PHR or SHRM-CP preferred

Benefits

  • Volunteerism programs
  • Tuition assistance
  • Leadership development
  • Skill-certification initiatives
  • Global career opportunities
  • Inclusive culture
  • Performance-based bonuses
  • Service recognition
  • Employee appreciation initiatives

Company overview

West Pharmaceutical Services, Inc. is a global leader in the design and manufacture of innovative, high-quality injectable pharmaceutical packaging and delivery systems. Founded in 1923 and headquartered in Exton, Pennsylvania, the company serves as a trusted partner to both established and emerging drug developers, ensuring the safe, effective containment and delivery of life-saving and life-enhancing medicines for patients worldwide. With approximately 10,000 team members across 50 sites globally, West delivers billions of components and devices annually, supporting pharmaceutical companies in their mission to bring critical therapies to market. The company operates as a publicly traded entity on the New York Stock Exchange (NYSE: WST) and is included in the S&P 500 index, generating approximately $2.95 billion in net sales in fiscal year 2023. West specializes in pharmaceutical packaging systems and delivery systems, focusing on injectable drug containment solutions that meet stringent regulatory requirements and quality standards.

Explore more jobs of your matchFind more biopharma roles with GetBioJob.