Senior Business Analyst - Quote Management (Commercial Systems Functional Lead)

We are seeking a proactive Functional Lead with a proven track record of owning value delivery and strong functional/technical expertise in commercial systems. The ideal candidate must demonstrate true leadership and initiative, someone who proactively drives local initiatives end-to-end, shapes stakeholder thinking, and autonomously owns scope, decision-making, and delivery without requiring directional guidance. Must be willing to work on-site in our Roche Indianapolis location.

Job Responsibilities

• Strategic IT Leadership & Stakeholder Management: Acts as the primary Quote Management IT representative and trusted consultant for commercial leadership. Partners closely with IT leads and business leads on strategic prioritization and orienting demand towards delivering the highest value. Proactively identifies business needs and proposes high-impact technical solutions.
• Requirements Analysis & Solution Architecture: Gathers complex commercial requirements across quoting, contracting, and adjacent processes, translating them into clear, actionable user stories. Performs functional architecting, proposing solutions within the boundaries of existing systems.
• System Configuration, Execution & Operational Support: Executes hands-on configuration and adaptation, and drives regional rollouts for business priorities. Provides hands-on support for data and configuration adjustments, and guides business stakeholders on master data.
• Scope Governance & Global Alignment: Owns scope definition and change control, managing significant scope changes to ensure strategic alignment and minimal delivery disruption. Aligns regional Q2C processes with system-supported global standards, constructively challenging local deviations while advocating for legitimate regional needs.
• Regional Delivery & Technical Liaison: Leads QM regional IT initiatives and partners with global teams on technical delivery. Acts as the direct technical liaison, bridging affiliate business needs and our global/offshore managed services.
• Quality Assurance & Testing: Defines acceptance criteria, designs test scenarios, and coordinates User Acceptance Testing (UAT).
• Change Management & Adoption: Supports change management by providing training content, user documentation, and ongoing technical guidance to enable smooth business adoption.

Who you are (required skills and qualifications)

• Demonstrated track record of taking complete ownership of complex initiatives, making independent strategic decisions when unguided, and actively influencing senior stakeholders rather than simply executing directed tasks.
• 5+ years as a Business Analyst, Functional Consultant, or similar role in enterprise IT, preferably in commercial operations Configure-Price-Quote (CPQ) or Quote-to-Contract (Q2C) domains.
• Bachelor's or Advanced Degree in Information Technology, Business Administration, Computer Science, or a related field.
• Hands-on experience with Conga CPQ and Salesforce (SFDC) is highly beneficial.
• Experience with SAP SD/CRM or Apttus is a plus.
• Familiarity with Jira for agile delivery and exposure to SAP S/4HANA.
• Deep functional and technical knowledge of the Quote-to-Contract (Q2C), Configure, Price, Quote (CPQ), and Commercial Sales domains.
• Proven track record of independently managing complex BA workstreams, driving regional rollouts, and executing localization system configurations.
• Demonstrated ability to build trusted stakeholder relationships at multiple levels, with excellent communication skills bridging business and technical language.
• Experience in matrixed, global organizations with distributed delivery teams; self-starter capable of operating independently.

Preferred Qualifications

• Practical knowledge of Agile frameworks (Scrum, SAFe).
• Professional Business Analysis Certification (e.g., CBAP, IIBA AAC, IREB).